There are two ways to make conditional statements using the filter functionality in ServiceNow.

1. Dependent
2. Top Level

So what is the difference between these buttons? Let's go into greater detail on these two options.

I needed to get a solution for self-service password reset for users authenticated by Active Direcrory. I enabled the following plugin:

http://wiki.servicenow.com/index.php?title=Self_Service_Password_Reset_p...

This plugin only works for locally authenticated users. Fortunately adding AD functionality can be accomplished with just a few steps.

1. Create a workflow which leverages the Reset AD User Password activity (Requires Orchestration).

2. On the workflow select Edit Inputs from the settings menu and create two string variables (or similar):

I had a friend ask me the other day if we could submit attachments through ServiceNow via a RESTful interface rather than through the documented SOAP endpoint. I had to ponder it for a minute before I realized that we could definitely connect to the AttachmentCreator web service via REST just as we do with the SOAP protocol...[READ MORE]

The Index of PaaS Activity (IPA) is our way of measuring the industry's progress toward app nirvana. We introduced it last November and have seen it ebb and flow over the past eight months.

It's not exactly a chicken in every pot but we think all organizations deserve a modern platform, a development environment designed for mere mortals, and apps users love. We think this PaaS phenomenon is creating a fundamental shift in how work gets done that will be every bit as influential as mobile, social, or big data.

C.H. Robinson is one of the world's largest third-party logistics providers, with more than 10,500 employees and gross revenues of more than $11 billion. Worldwide offices in North America, South America, Europe, Asia and Australia serve more than 42,000 customers.

IT at C.H. Robinson initially implemented ServiceNow to consolidate a variety of IT tools that covered service request, incident, problem, change and knowledge management.