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Networking Now Event at Knowledge13
For the second year in a row, you can get a jump-start on meeting peers and making the most of your Knowledge13 experience by attending the ‘Networking Now' event.
Knowledge13 - Be there or spend the rest of the year catching up.
K13 will be the most important ServiceNow event of the year for the entire ServiceNow community. But why is it so significant for you, a ServiceNow partner? This might be a slightly redundant question, because if there is one group who get the value of Knowledge, it’s our partners – 763 of whom have registered to attend so far.
So what makes hundreds of busy people from all over the globe take time out of the office to spend time with their peers and ServiceNow? Is it love? We’d like to think so but according to the partners I speak to it’s more about gaining a clear commercial advantage through getting enabled, networking and interacting with customers and prospects.
K13: ServiceNow, listen & learn!
I joined ServiceNow in March of 2012, as Director of Cloud Infrastructure (EMEA). I manage the EMEA Cloud Infrastructure teams which include Systems Engineering, Database Engineering and Network Engineering. I love what I do. ServiceNow is exciting. Our service is flexible, easy to use and encompasses so much of what IT has always needed: an effective and quick solution to common business problems. Every single person I work with shares a passion for our service, our customers and for our shared success.
Knowledge13 Survival Guide - 13 Ways to Maximize Your Knowledge Experience
We are days away from the start of Knowledge13, one of the largest gatherings of IT professionals on the planet! And you can be sure this will NOT be your typical user conference.
To make sure you are prepared for what’s coming, here are 13 tips we’ve put together to ensure you not only make it through Knowledge13, but squeeze the most out of your trip:
What's changing IT's stuck paradigm of training and certification?
The GooseGuy is at it again, this time with a conference topic for TFT13 – TFT is a virtual, follow-the-sun conference – highlighting 24 of the most interesting topics across the future of IT – and voting is determined by social media – in other words you! Below is a brief explanation (and a hope that you'll vote!) - so what's the topic?
How to Improve Your ServiceNow Community Profile
You know the saying, "don't judge a book by its cover?" Well, regardless of how popular that phrase is, we all do it. On the Community, your profile is technically your cover. People often overlook the importance of a quality profile on social networks and the Community. Think of your profile summary as your table of contents, and your activity on the Community as the pages within. There are a few small things you can do to enhance your Community profile and make sure you are capable of connecting with as many people in your network as possible.
How to Improve Your ServiceNow Community Profile
You know the saying, "don't judge a book by its cover?" Well, regardless of how popular that phrase is, we all do it. On the Community, your profile is technically your cover. People often overlook the importance of a quality profile on social networks and the Community. Think of your profile summary as your table of contents, and your activity on the Community as the pages within. There are a few small things you can do to enhance your Community profile and make sure you are capable of connecting with as many people in your network as possible.
Client Side Scripting Fundamentals
This time Chuck and Andrew cover fundamentals and best practices of client side scripting. It's going to be another full hour of examples and best practices to help make you more effective with ServiceNow.
Find more ServiceNow Demo videos, on the ServiceNow Demo YouTube channel.
If you have a Google+ hangout, circle ServiceNow Demos, or look for the TechNow event!
Happy CMAD
Last time, Community Maven Appreciation Day saw three of the Community's members come out on top to be crowned Community Maven. With Knowledge13 almost here, everyone on the community has been buzzing with questions and providing answers. I am honored to recognize our Community Mavens for the outstanding participation and handwork to make the Community the go-to place to have all of your ServiceNow questions addressed.
May I have a drum roll for our honorary Community Mavens….
HDI Conference 2013 report and a Knowledge13 preview
Less than two weeks ago, I had the honor of being a speaker at HDI Conference 2013, held in Las Vegas. It was the first time I attended that particular conference. I learned a lot and had a blast.
I've spoken at various venues before, but in terms of events in our industry (IT Service Management), Knowledge12 was my debut, and since then, I had the opportunity to present at the Excellence In Service Management event held in August and the November San Diego LIG meeting of itSMF USA. HDI 2013 was definitely the first big, non-ServiceNow hosted, conference I've spoken at. The theme of the conference was "License to Learn". I learned a lot, and hopefully contributed to other people's learning as well.
HDI 2013 featured several keynotes by big name speakers (such as Steve Wozniak), but there's no need to summarize those here since their work is already well known and easily available.
There were several ServiceNow customers who presented at the conference as well, and I wanted to highlight one in particular:
Global Text Search, Part One | Setting Up Global Text Search User Preferences
Individual users can control global search features by setting preferences. This video introduces some of the different preference options and explains how to configure them.
LimelightPlayerUtil.initEmbed('limelight_player_706756');Going to Knowledge13? Show your spirit with a signature banner!
I don't know about all of you, but Community Manager Lawrence and I are very excited for Knowledge13 in May. We hope you are just as excited as we are. As suggested by ServiceNow Product Manager John Roberts, we've put together some signature banners for all of you who are going to attend Knowledge13 in Las Vegas on May 12-16.
Because we believe in giving you options, we have created 2 banners for you to choose from.
HTML:
<a href="http://knowledge.servicenow.com"><img src="http://community.servicenow.com/files/shared/k13-signature01.png"></a>
Introducing Global Text Search
This video provides a brief introduction to ServiceNow's global text search feature.
LimelightPlayerUtil.initEmbed('limelight_player_370395');Happy CMAD!
That is short for Community Maven Appreciation Day, in case you were confused. Our last Community Maven Appreciation Day celebrated some of our top commenters for the week or so. What a crazy two weeks it has been. You have all done such a splendid job of helping each other out, but only a few can make the ranks.
Wiki account creation temporarily disabled
Hi all,
You may have noticed that wiki account creation is currently disabled. Due to a few bad apples abusing open registration, we are currently implementing better account security. Ultimately this will lead to a better and safer browsing experience for all of you. In the mean time, we apologize for any inconvenience you may experience.
For those of you who simply can't wait to dive in to deeper wiki functionality and need an account, there are instructions posted on the wiki Main Page and the login screen detailing how to request an account.
Grow Your ServiceNow Partnership with the PartnerNow Summit at Knowledge13
The exclusive PartnerNow Summit at Knowledge 13 is designed specifically to provide our valued partner community with information and tools that will help you grow your ServiceNow business.
The PartnerNow Summit takes place Monday, May 13, 2013 from 12:00pm to 5:30pm. It will be comprised of the following three key sessions:
New Webinar: Planning for Success with Custom Business Applications
Planning for Success with Custom Business Applications
Date: May 1, 2013
Time: 8:00am - 9:00am PT | 11:00am - 12:00pm ET
Audience: Customers / prospects
RegisterNow
Pacific Life Eliminates Email Notifications with Web Alerts
April 15 was the deadline for the 2013 Innovation of the Year Award. To celebrate, we’re handing the blogging reins over to our customer Pacific Life. Read on to learn how the IT team at Pacific Life leveraged ServiceNow to reduce or eliminate email notification volume.
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Forums versus Facebook
Forums have a bad reputation of being the dinosaurs of the social media world, having been around since the earliest days of the Internet. With profiles, avatars, usernames, the ability to chat and comment on people's thoughts, updates and opinions; forums are essentially the prototype for sites like Myspace and Facebook.
If there is one thing my dad has taught me is sometimes new doesn't mean better. My dad has a love of all things 80s and early 90s; he revels in music by Michael Jackson, Elton John, Culture Club, and The Bangles. He continued to use a typewriter well into 2009 because he liked the feeling of the keys hitting the paper. He continues to pay his bills by mail, rather than online banking, and his cell phone has a QWERTY keyboard and no picture messaging. It is safe to say, though, that my dad might be on to something. With technology always evolving, sometimes keeping it basic is more beneficial for the user.
Global Training Eases Migration for Carlson Wagonlit Travel
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management as well as meetings and events. CWT serves companies, government institutions and non-governmental organizations of all sizes in more than 150 countries and territories.
The IT team at CWT was looking to remodel the way it ran IT service management. In doing so, it faced several challenges:
ITIL – IT needed to leverage ITIL best practices to optimize handling of service incidents and support requests.
