We are looking for your feedback! Are you on board the CMDB train? Are you trying to figure out how to get value from the data you have in your database?
“Try not. Do, or do not. There is no try.”
Can you give us some insight to why you chose your quote?
Apart "a geek I am" do you mean? It's because of the Code, the Code never lies but we have to pay attention to not go on the dark side of the Code, it's dangerous :D.
Happy Halloween ServiceNow Community members! In the spirit of Halloween and my favorite social media weekly holiday, Throwback Thursday, here is a gem I found by slabodnick. Slabodnick explored the possibility of Chuck Norris working as a ServiceNow Admin and gave us 19 incredibly awesome scenarios to consider. Here is a snippet from his post back in 2012:
In the blog post, The itSMF USA IT Service Management Think Tank AKA "The Revolutionary Network" I said that:
“At this year’s joint itSMF USA and HDI conference – FUSION13 – something is brewing.”
I think that this might have been an understatement – something was fermenting.
At this year’s joint itSMF USA and HDI conference – FUSION13 – independent management consultant Barclay Rae brought his own brand of IT service management (ITSM) improvement to Nashville. That’s ITSM Goodness.
OKTANE is The Identity, Security and Mobility Event of the Year. Join ServiceNow from November 3-5, 2013 in San Francisco. We will be exhibiting.
Expo hall hours are Sunday from 6-8pm; Monday from 7am-6pm; Tuesday from 7am-3:15pm.
Attend the breakout session:
Monday, November 4, 11:45am – 12:30pm
Title: Automation, control and governance of identity provisioning
Speakers: Patrick DeMartine, Director Product Management, ServiceNow; Roy Scheer, Solution Architect, ServiceNow
The concept of service catalog has been around for well over a decade; but it was the addition of “service catalog management” and the service catalog to ITIL* v3’s set of IT service management (ITSM) “best practices” in mid-2007 that started the IT industry’s growing obsession with service catalog tools. An obsession where the service catalog was sold, and potentially bought, as the cure to the majority – if not all – of the enterprise IT organization’s ITSM, IT service delivery, and customer perception ills.
In a growing organization, or one that simply aims to evolve, IT service requirements change constantly. As long as it is agile and can adapt quickly, IT will be successful at meeting those needs.
But as IT’s customer base expands beyond the traditional service desk to various departments across the enterprise, a new set of challenges may arise. With the right service automation system, IT is limitless in the amount of service relationships it can manage and improve across the business.
I know it’s getting close to Halloween but this involves creatures of a different kind: IT industry notables, pundits, prognosticators, and futurists. They are convening on FUSION13 with a mission – to help imagine a new future for ITSM and maybe the IT industry as a whole.
The Revolutionary Network is born
IT staff at a statewide government agency sought a single source of truth to support its growing customer base. The existing systems in place held IT back – complicated ticketing, weak processes, lack of transparency to users and no standardization resulted in rogue districts that simply chose to do things their own way.
To make matters worse, employees were resistant to change, and didn’t want to implement a new solution for IT.
At the three recent EMEA NowForums ServiceNow Chief Technology Officer Arne Josefsberg spoke of “The Enterprise IT Cloud.” A mix of where cloud is today and where it will be in the future – that cloud is transforming the role and capabilities of the enterprise IT organization. And along with machine learning, big data, the internet of things, and machine-to-machine communication it will help IT transform the enterprise.
At the three recent EMEA NowForums ServiceNow founder and Chief Product Officer Fred Luddy spoke of “The Future of Now.” A mix of the future of IT and the future of ServiceNow – two futures that are inextricably linked, with ServiceNow’s future in many ways being where our customers need us to be.
Fred started by saying that people say that the only thing we learn from history is that we don’t learn anything from history; but there have been undeniable patterns:
At the three recent EMEA NowForums ServiceNow President and CEO Frank Slootman spoke of “The end of No. The beginning of Now.”
It’s about how enterprise IT organizations need to move away from what they have always known and done to embrace the need for a new way of delivering fit-for-purpose IT and business services to internal and external customers. It’s about transforming IT.
Quash those Department of “No” perceptions and focus on “experiences”
Languages are some of the most complex and evolving beasts out there. Even within a single language, we cannot agree on the spelling of words. Can I kick your tires? Or is that tyres? If your behavior/behaviour is bad, you may need to apologize/apologise. I like to take in a good show at the theatre, but usually around here, I have to patronize theaters. There is a classic anonymous poem that has made its way around the internet that highlights a lot of these idiosyncrasies.
Attendees of Fusion 13 will "graduate to better service management".
October 20-23, 2013 in Nashville, TN
This year, ServiceNow will exhibit in booth #515 and host two speaking engagements on the show floor theater:
Monday, Oct. 21 @ 1:05-1:25pm – Show floor theater
Tuesday, Oct. 22 @ 12:50-1:10pm – Show floor theater
Stop Talking About IT Transformation. Do it!
- Stephen Mann, Sr. Product Marketing Manager, ServiceNow
- Ryan Fraser, Sr. Solution Consultant, ServiceNow
Knowledge13 was the largest gathering of IT professionals using cloud services to transform service delivery across the enterprise. Knowledge14 will be even bigger. Will you join us in San Francisco?
As a customer, user and enthusiast of ServiceNow, your contributions are what make Knowledge successful. Your attendance creates community, your commentary builds buzz and your presentations inspire your peers.
Many organizations have invested significantly in IT service management (ITSM) people, processes, and tools; some have invested and reinvested in a multitude of different vendor tools over the years.
Sometimes – OK, often – the tool is blamed for the failure to meet the organization’s aspirations for increased ITSM maturity and improved quality of IT service delivery and support. Sometimes the tool has capabilities beyond the maturity of the organization that are never used despite the organization having planned to do so at the time of purchase.
At Gartner Symposium/ITxpo 2013, attendees will discover how to seize new opportunities, forge strategic partnerships to drive change and evolve to become indispensable leaders in the digital world.
ServiceNow will be exhibiting in booth #242 throughout the event, from October 6-10, 2013, in Orlando, Florida.
Also, ServiceNow will host a panel session on October 8 at 1:30pm EDT in Southern II:
Accelerating Global IT Transformation: A Practitioners’ Leadership Forum