The next TechNow: Friday December 13, 2013 10AM ET. Watch here live or Google+ Hangout On Air.
Chuck and Andrew address a common customer requirement to add a third option to the traditional approve/reject approval scenario.
Christmas and the New Year are often times to reflect upon the previous twelve months and to look forward to the next. So it seemed timely to look back to Knowledge13, ServiceNow’s annual global customer event, and then forward to the upcoming Knowledge14 event in San Francisco.
In Part 1 I looked at some of the challenges of, and good practices to consider with, multi-language and multi-geography (IT) service desk operations.
In this second blog I cover some of the technology and process challenges.
Calling all customers – you have until December 31, 2013 to submit an abstract for consideration to speak at Knowledge14. That’s just one month away. Don’t miss the incredible opportunity to share your real-world experiences with other ServiceNow customers, prospects, partners and industry experts. Knowledge14 is going to be epic – you can help us make it so.
Here are some tools to help you get started.
"I invite everyone to chose forgiveness rather than division, teamwork over personal ambition." -Jean-Francois Cope
Can you give us some insight to why you chose your quote?
The Thanksgiving holiday is upon us here in the United States. As I look back on this year, I am thankful for all of the great employees, partners, and customers that I get to work with on a daily basis as part of the ServiceNow ecosystem.
I've been writing posts for the better part of the last two years and thought I would provide a few links to previous posts that are still relevant today:
This morning I watched an on-demand webinar from Gartner analyst Jarod Greene called What Foursquare, Facebook and Final Fantasy Can Teach I&O Organizations.
One slide and concept, in particular, resonated with me – the idea that as employees we are each treated as two separate users of IT, two entities that need to be combined for corporate IT success.
The rise of the “business consumer”
Gartner Data Center – December 9-12, 2013 in Las Vegas – is where IT decision-makers will learn effective new ways to capitalize on the forces of IT change, and proactively lead the way to fundamental I&O transformation.
ServiceNow will be exhibiting at booth # 210. Stop by during expo hours for a chance to win great prizes! Monday 6-8pm; Tuesday 11:45am-1:45pm, 6-8pm; Wednesday 11:30am-1:30pm.
An anonymous U.S. government laboratory and its 1,000 employees support more than 200 research projects in the areas of science, scientific facilities, energy, environment management and national security. The lab’s IT support staff had been using an expensive legacy system which operated in silos, preventing integrated, automated workflows and a unified customer interface.
The enterprise IT organization is awash with operational silos that touch IT service management (ITSM) – and in many ways one could argue that some could and should be part of corporate ITSM activities.
Most commonly pointed to is the App Dev and IT Operations divide – with DevOps a potential solution or “journey to a better place” – but there are other significant opportunities for different parts of the enterprise IT organization to play better together. These include: Security; IT Asset Management; and IT Governance, Risk, & Compliance (ITGRC).
I’m a big fan of game shows and when I was a full-time trainer, I used to incorporate games like Amazing Race and Jeopardy into my classes. If I gave you the answer of 59%, which one of the following would you think is the correct question:
a. What is the percentage of respondents who say they are interested in taking an Advanced Admin course from ServiceNow?
b. What is the percentage of respondents who say they are interested in taking an Asset Management course from ServiceNow?
c. What is the amount of body fat Andy will end up with after a year if he continues to eat a tub of his favorite ice cream every night?
Service integration and management (SIAM), service integration, or multi-sourcing services integration (MSI) isn’t new. Global research firms, such as Forrester and Gartner, were producing SIAM-related reports in the late 2000s driven by the challenges faced by their clients – the need to cater for a post-outsourcing requirement to manage the complexity of multiple service providers.
You’re Invited: Join ServiceNow and SiliconANGLE for a live social media discussion on Tuesday, November 19 from 8:30-9:30am PST.
Abstract: Reinventing the Role of IT
Ah Dublin, often quoted as a favorite city or one that’s near the top of a global traveler’s bucket list – who wouldn’t want to sample the beauty, history, culture, food, and people of the city that spawned Oscar Wilde, James Joyce, and Bram Stoker.
But now “Dublin” is also one of the most capability-enhancing ServiceNow releases. As ServiceNow’s second release of 2013, Dublin adds:
Remember the film “Pay It Forward” starring Kevin Spacey, Helen Hunt, and Haley Joel Osment? Where Haley Joel Osment’s troubled youngster is set a social studies assignment by Kevin Spacey to think of, and execute, something to change the world. With the result: the concept of paying a favor forward, not back – that is repaying the good deeds of others not with payback to them but instead with good deeds to new people, so paying forward not paying back.
Early-bird registration is open for Knowledge14 - don't miss out on the awesome price for one of THE biggest IT conferences of the year.
The ServiceNow Education Services team recently introduced a new training offering for people interested in learning more about ServiceNow’s Asset Management application.