Official ServiceNow blogs
CMDB: From "Configuration Management Database" to "Control My Damn Business!"
If you listen to many ServiceNow customers and partners -- those who spoke at Knowledge13 and others -- two common messages emerge regarding CMDBs.
1. The CMDB can enable significant value across all ServiceNow functions, within and beyond IT.
2. The value users get out of their CMDBs is only as high as the quality of the information populating those databases.
ServiceNow's App Creator: The Dawn of "BYOD 2.0"
In the old days, like last year, "BYOD" meant "bring your own device," a trend of letting users connect to corporate networks with their own devices. This trend creates a sometimes daunting management challenge for many IT people.
How Knowledge benefits our partners, with Fruition Partners
Knowledge events are not only an opportunity for our customers to learn and engage, it is also a fantastic place for our partners to get closer to the ServiceNow community. Being part of Knowledge through the sponsorship program is hugely valuable – we know this because some of our partners have been with us from the start, using the event as an opportunity to grow their business, building a bigger presence with each Knowledge, year after year.
Sony Pictures Entertainment Consolidates Its Order Management System
Using four separate systems for order management was creating too much work for the IT Production Services (ITPS) group at Sony Pictures Entertainment. The team tracks software, licenses and hardware assets for three lines of business: motion pictures, TV and home entertainment. Over time, their IT landscape became fragmented among:
-The customer order management system
-The asset recovery management system
-An outdated application for billing, fulfillment and reporting
-Spreadsheets.
CreateNow Hackathon - And the winner is… KickIT
CreateNow Hackathon – And the winner is… KickIT
At the end of his keynote, I announced the winning team of the first ever CreateNow Hackathon: KickIT. Each team member received an Apple TV, and eternal bragging rights.
Benjamin Nuttin of NYSE Euronext presents his team’s work to ServiceNow CEO Frank Slootman
The winning application:
Application
KickIt
Description
Be a strategic service provider. Or be roadkill.
Gartner says by 2017 the CMO will spend more on IT than the CIO. Based on CIO conversations here at Knowledge, I’d be shocked if it takes that long. What’s clear is there’s a transformation underway.
Who says MAGIC didn't happen at Know13 Pre–conference training?
After months of preparation, we finally kicked off and completed our pre-conference training at Know13. We offered 25 separate 2-day sessions to cover the demand for the 9 different offerings. Over 900 customers, partners, and prospects attended, which is a phenomenal number.
CreateNow Hackathon - Check out the finalist teams & apps
During today’s ExpoNow exhibition, the four finalist teams of the first ever CreateNow Hackathon presented their applications to the general public. The audience could cast votes for the best app. Tomorrow morning, during my keynote speech, the winner will be announced.
Cloud Provisioning with ServiceNow: Consolidation, Consumerization, Automation and Orchestration
Got cloud computing? Then you've probably got virtual machines (VMs) to provision and manage. Which means you've probably got problems.
One problem: VM sprawl. Uncontrolled growth of VMs across your environment. It's like server sprawl, only faster, and even more difficult to tame.
Another problem: opacity. The opposite of visibility. While your users are spinning up VMs at will, you have little to no visibility into what they're doing, or how it's affecting the overall state of your cloud operations infrastructure.
CreateNow Hackathon - We Have 4 Finalists
Congratulations to all the CreateNow Hackathon participants for building many truly innovative and fun applications on the ServiceNow platform. Over 20 teams entered the competition with hopes of fame and glory. After 11 hours of heads-down development, four teams emerged as finalists to show their creations in the Expo Hall. Each team has the opportunity to wow all attendees to earn votes to determine the grand champion. Come by the Expo hall during lunch to see the creations for yourself.
The finalists are:
ServiceNow Cloud Provisioning: It Isn't About Cloud
We've been hosting an excellent group of journalists and analysts at Knowledge13. They've challenged us and helped us validate our strategy. As expected, many discussions have led back to cloud. I bristle at being asked about our "cloud strategy" or even at being complimented for being a "leader in cloud". A leader in what? Did we become meteorologists?
CreateNow Hackathon: Meet "The Leftovers"
The CreateNow Hackathon is one of the side events here at Knowledge13. Over 20 teams of developers, representing both customers and partners, race the clock to create innovative and transformational uses of the ServiceNow Service Automation Platform. They have 11 hours to produce their best work and make it to the top-4 of top contenders entering the finals. Tomorrow morning, these four teams will present their solutions in the exhibition hall.
Flextronics Expedites Employee Onboarding with Orchestration
How do you avoid having workers sit around idle on their first day on the job? At Flextronics, a provider of electronics manufacturing services (EMS) with 200,000-plus employees at 3,000 sites in 30 countries on four continents, all that idle time adds up quickly.
At the ServiceNow Knowledge13 user conference, Sergio Bernal, senior ServiceNow administrator at Flextronics, described how his company faced the problem of delays in onboarding. His team realized that all the time and footsteps required to fill out forms, request network access and obtain user IDs led to:
App Creator: Application Development for the Rest of Us!
Finally. A platform that enables regular people to create meaningful business applications. Without coding, and without creating more work and pain for their colleagues in IT.
2013 Innovation of the Year Award: FINALISTS
This year, submissions more than doubled what we've ever had for the Innovation of the Year award. Over 45 organizations have developed innovative applications on the ServiceNow platform or leveraged ServiceNow in new ways to achieve positive business results. On Wednesday, May 15, Knowledge13 attendees will determine the winner through a live voting process. Below are the five outstanding finalists.
CreateNow at K13: The First Ever ServiceNow Hackathon
The CreateNow Hackathon is almost here and I am very excited to be hosting this first ever event - on Tuesday May 14th from 1:20pm until midnight.
Our customers have been transforming IT using ServiceNow for years. But, only recently have you been able to fully exploit the power of the Service Automation Platform to create nearly any IT application to drive your business forward. We have seen our customers create workflow-driven applications on the platform for shipping logistics, vendor relations, credit card loyalty programs, facilities management, insurance claims, hotel reservations and much more.
Knowledge13 Session Highlight: The ServiceNow Pharma Community Cloud Initiative
Join KPMG and ServiceNow with a panel of leading Pharmaceutical enterprises to discuss the evolution of SaaS in the Pharma and Life Sciences industries.
What happens in Vegas, stays in Vegas, or maybe not?
Whilst it is true that Know13 will provide you the ideal opportunity to network with your peers, have you ever wondered why at every year your peer's cannot wait for this unique learning experience to commence? Any why is it that once you attend one of these events, you simply cannot miss out on the next?
In about 2 weeks from today, the combination of instructor-led training, hands-on labs, user-led and vendor-led breakouts form a highly optimized learning colosseum for all attendees. This format is going to deliver meaningful time and cost savings for conference attendees and their companies. And more importantly, users return the following week with literally more....Knowledge. Such is the sharing and collaboration that goes on at these events, you simply cannot wait to get back and tell everyone of what you have learnt. As such, your knowledge is definitely not going to stay in Vegas, you can bet your bottom dollar on that!
2654 Reasons to Attend K13's Pre-conference Training
Why should you attend our pre-conference training at Knowledge13?
Some of the reasons might include:
- Networking with other fanatical ServiceNow gurus
- Learning more about our product
- Getting 2 more days to feast on the many Las Vegas buffets
Networking Now Event at Knowledge13
For the second year in a row, you can get a jump-start on meeting peers and making the most of your Knowledge13 experience by attending the ‘Networking Now' event.
