C.H. Robinson is one of the world's largest third-party logistics providers, with more than 10,500 employees and gross revenues of more than $11 billion. Worldwide offices in North America, South America, Europe, Asia and Australia serve more than 42,000 customers.
IT at C.H. Robinson initially implemented ServiceNow to consolidate a variety of IT tools that covered service request, incident, problem, change and knowledge management.
Several of my ServiceNow colleagues and I have been delivering a newly developed training curriculum to select ServiceNow business partners during the past few weeks. In fact, after participating in highly successful and well-received training sessions in Santa Clara, San Diego, and Boston, I'm now in England. We'll be training another group of partners here, then moving on to Amsterdam do to the same there.
In this episode of TechNow, Chuck and Andrew share some key concepts to make sure you not only build a functional interface, but one your users/clients find easy to navigate as well.
What technical features of ServiceNow would you like us to cover?
Andrew and Chuck are busy putting together the next several episodes of TechNow. TechNow is FOR technical resources, presented BY technical resources as only Chuck and Andrew can. We'd like your input.
We want to keep bringing you information you find useful. What's on your mind? Do you want to see some of Calgary's new features? Orchestration? Discovery? Extending tables? User interface tips? Challenges you face in your implementation? Service catalog? Getting started on a new app or process? Let us know by leaving us comments here and we'll get it on our list of opportunities.
We look forward to hearing from you.
--Chuck & Andrew
P.S. Thank you everyone for the kind words at Knowledge 13! We're glad you find TechNow helpful and entertaining.
Steve Bell, team lead for share services development at Santander Consumer USA, described his company’s implementation of the ServiceNow Mobile Interface during his presentation at the ServiceNow Knowledge13 user conference.
As the community moderator and your personal tour guide of our fabulous town of information, I often receive questions regarding the best way to "get my hands dirty" with the our service. Little do people know that ServiceNow offers a ton of free and interactive resources. ServiceNow and its partners have created webinars, videos and specific instances to help you improve your process and broaden your knowledge.
I have compiled a list of resources and tools for your ServiceNow exploration and entertainment:
Roses are red
Violets are blue
I spy a question
Answered by two
Another element common to well-run cities and well-run enterprises: they both rely upon effective, efficiently delivered shared services. In cities, these include things such as power, water, and roads and streets. In enterprises, shared services include departments and functions such as human resources, legal, finance, and engineering (for technology-centric businesses).
Webinar: Winning the IT Asset Management Challenge
Date: June 12, 2013
Time: 8:00am-9:00am PT | 11:00am-12:00pm ET
Webinar: ServiceNow Mobile Computing
Date: Wednesday, June 5, 2013
Time: 8:00am-9:00am PT | 11:00am-12:00pm ET
Take me down to the Enterprise City, where the tech's all cloud and processes are pretty, as Guns N' Roses might have sung and might yet sing someday. We can but hope.
How is an enterprise – your enterprise – like a city? How isn't it?
Both serve multiple sizable and often highly diverse constituencies. Each with its own set of requirements, constraints, and political considerations.
Neal Laufenberg, manager of IT at FICO, spoke at Knowledge 13 on his company’s success with the ServiceNow StartNow methodology for implementing ServiceNow. FICO is a predictive analytics company whose customers include 90 of the 100 largest U.S. financial institutions.
Laufenberg began with a question to the audience: “You’re leaving your old tool for a reason. Why waste time and effort trying to make your new solution look and feel like the old one?”
Knowledge13 had plenty of labs and breakout sessions devoted to the ServiceNow Service Automation Platform, the new App Creator, and the range and value of customer-created applications. But if you really wanted full immersion into the power and breadth of ServiceNow for custom apps, you had to check out the first-ever CreateNow Hackathon custom application competition and showcase.
Aaron Zuber, manager of IT at Cardinal Health, spoke at Knowledge13 on how ServiceNow has helped automate compliance health dashboards for the company.
Cardinal Health, “the Business behind HealthCare,” is a leading provider of products and services across healthcare supply chain. With $108 billion revenue, the company delivers pharmaceuticals and medical supplies to 60,000 sites daily.
Due to a hardware issue, we needed to move our maintenance window for the wiki to this coming Saturday, June 8. We still expect only a short window of read-only mode. Thanks.
Quick update on some wiki work as well as new documentation you might be interested in.
Andrew and Chuck LOVE script includes. Watch the next TechNow episode to find out the benefits script includes have. You will soon improve the effectiveness and efficiency of creating and maintaining your ServiceNow code.
Find more ServiceNow Demo videos, on the ServiceNow Demo YouTube channel.
If you have a Google+ hangout, circle ServiceNow Demos, or look for the TechNow event!
Our last Community Maven Appreciation Day saw two of our biggest CMAD veterans reach the top again for the second week. This time, a newcomer from the Netherlands has been up and active helping those with questions on the community and has surpassed some of our CMAD veteran champions.
Due to Knowledge13 last week, I was unable to tally-up and put together a CMAD post for all of you, so this one is a week late. So for the next CMAD post, it will be two weeks from today. I took into consideration questions answered from the past three weeks since I was unable to get you guys the stats on time last week Friday.
Now lets have an obligatory stadium stomp for our Community Mavens….
If you listen to many ServiceNow customers and partners -- those who spoke at Knowledge13 and others -- two common messages emerge regarding CMDBs.
1. The CMDB can enable significant value across all ServiceNow functions, within and beyond IT.
2. The value users get out of their CMDBs is only as high as the quality of the information populating those databases.
In the old days, like last year, "BYOD" meant "bring your own device," a trend of letting users connect to corporate networks with their own devices. This trend creates a sometimes daunting management challenge for many IT people.
Knowledge events are not only an opportunity for our customers to learn and engage, it is also a fantastic place for our partners to get closer to the ServiceNow community. Being part of Knowledge through the sponsorship program is hugely valuable – we know this because some of our partners have been with us from the start, using the event as an opportunity to grow their business, building a bigger presence with each Knowledge, year after year.