Early-bird registration is open for Knowledge14 - don't miss out on the awesome price for one of THE biggest IT conferences of the year.
"The artist is nothing without the gift, but the gift is nothing without work."
– Émile Zola
Remember the very first time you were plunked down in front of a desk with a PC on top of it? Remember all of that great training that got you fully prepared to maximize your contributions to your soon-to-be "workplace of the future?"
Christmas and the New Year are often times to reflect upon the previous twelve months and to look forward to the next. So it seemed timely to look back to Knowledge13, ServiceNow’s annual global customer event, and then forward to the upcoming Knowledge14 event in San Francisco.
In Part 1 I looked at some of the challenges of, and good practices to consider with, multi-language and multi-geography (IT) service desk operations.
In this second blog I cover some of the technology and process challenges.
Calling all customers – you have until December 31, 2013 to submit an abstract for consideration to speak at Knowledge14. That’s just one month away. Don’t miss the incredible opportunity to share your real-world experiences with other ServiceNow customers, prospects, partners and industry experts. Knowledge14 is going to be epic – you can help us make it so.
Here are some tools to help you get started.
"I invite everyone to chose forgiveness rather than division, teamwork over personal ambition." -Jean-Francois Cope
Can you give us some insight to why you chose your quote?
Thank you everyone who attended last week's UK ServiceNow User Group, hosted by Focus Group Europe at the Magic Circle in London, for making it such a great event.
I hope you enjoyed the event as much as myself and my fellow committee members did and picked up some useful information and contacts on the day.
Thank you also to those who indicated that they would like to join the Organising Team; I look forward to formally welcoming you to the team when we start planning for the next event, which is provisionally set for late March 2014.
Let's just assume the Index of PaaS Activity (IPA) was triptophaned in November when it slumbered downward 8.0% to 104.3. Stock prices were up a scant 1.1% but all other categories in the index including PaaS-related tweets, job posts, news headlines, and search results slid an average of 2.1%. A massive drop in Tweets with the "#Pass" hashtag led the decline.
In the last five years there has been much talk about IT, or business function, service desk consolidation. However, as with most things we talk about in IT, one size doesn’t fit all. For many organizations, a single (IT) service desk in a single geography using a single language will not work – even with 24x7 operations.
Of course a single (IT) service desk might use multiple languages. Or multiple (IT) service desks might use a single language.
The challenges of multi-language operations
The Thanksgiving holiday is upon us here in the United States. As I look back on this year, I am thankful for all of the great employees, partners, and customers that I get to work with on a daily basis as part of the ServiceNow ecosystem.
I've been writing posts for the better part of the last two years and thought I would provide a few links to previous posts that are still relevant today: