I needed to get a solution for self-service password reset for users authenticated by Active Direcrory. I enabled the following plugin:

http://wiki.servicenow.com/index.php?title=Self_Service_Password_Reset_p...

This plugin only works for locally authenticated users. Fortunately adding AD functionality can be accomplished with just a few steps.

1. Create a workflow which leverages the Reset AD User Password activity (Requires Orchestration).

2. On the workflow select Edit Inputs from the settings menu and create two string variables (or similar):

I had a friend ask me the other day if we could submit attachments through ServiceNow via a RESTful interface rather than through the documented SOAP endpoint. I had to ponder it for a minute before I realized that we could definitely connect to the AttachmentCreator web service via REST just as we do with the SOAP protocol...[READ MORE]

The Index of PaaS Activity (IPA) is our way of measuring the industry's progress toward app nirvana. We introduced it last November and have seen it ebb and flow over the past eight months.

It's not exactly a chicken in every pot but we think all organizations deserve a modern platform, a development environment designed for mere mortals, and apps users love. We think this PaaS phenomenon is creating a fundamental shift in how work gets done that will be every bit as influential as mobile, social, or big data.

C.H. Robinson is one of the world's largest third-party logistics providers, with more than 10,500 employees and gross revenues of more than $11 billion. Worldwide offices in North America, South America, Europe, Asia and Australia serve more than 42,000 customers.

IT at C.H. Robinson initially implemented ServiceNow to consolidate a variety of IT tools that covered service request, incident, problem, change and knowledge management.

Several of my ServiceNow colleagues and I have been delivering a newly developed training curriculum to select ServiceNow business partners during the past few weeks. In fact, after participating in highly successful and well-received training sessions in Santa Clara, San Diego, and Boston, I'm now in England. We'll be training another group of partners here, then moving on to Amsterdam do to the same there.

Jeff Cohn is the Senior Vice President of IT at Sky Comet, a streaming video company based in Florida. He's not your typical IT leader. Jeff spent three years with the Peace Corps in Guatemala before scratching an itch for hardware to run the internal network at Ritz Carlton. He became a slave to big iron and decided he had more to offer in a leadership role so he joined Sky Comet to guide the company's technology strategy.

ServiceNow makes it easy to create forms, lists, and other user interface objects. However, just because you don't need to know HTML, CSS, and JavaScript to quickly build the user interface in ServiceNow doesn't mean an effective result is guaranteed.

In this episode of TechNow, Chuck and Andrew share some key concepts to make sure you not only build a functional interface, but one your users/clients find easy to navigate as well.

What technical features of ServiceNow would you like us to cover?

Andrew and Chuck are busy putting together the next several episodes of TechNow. TechNow is FOR technical resources, presented BY technical resources as only Chuck and Andrew can. We'd like your input.

We want to keep bringing you information you find useful. What's on your mind? Do you want to see some of Calgary's new features? Orchestration? Discovery? Extending tables? User interface tips? Challenges you face in your implementation? Service catalog? Getting started on a new app or process? Let us know by leaving us comments here and we'll get it on our list of opportunities.

We look forward to hearing from you.

--Chuck & Andrew

P.S. Thank you everyone for the kind words at Knowledge 13! We're glad you find TechNow helpful and entertaining.

Steve Bell, team lead for share services development at Santander Consumer USA, described his company’s implementation of the ServiceNow Mobile Interface during his presentation at the ServiceNow Knowledge13 user conference.

As the community moderator and your personal tour guide of our fabulous town of information, I often receive questions regarding the best way to "get my hands dirty" with the our service. Little do people know that ServiceNow offers a ton of free and interactive resources. ServiceNow and its partners have created webinars, videos and specific instances to help you improve your process and broaden your knowledge.