Here at the end of 2011, I just wanted to reflect on the past year and say thanks to all of you who make this community what it is.
Recruited by Wally, I started as the community manager here at ServiceNow in early May, and it's been great getting to know you all and doing my best to serve you.
1. Here are some community highlights from 2011 (counting from May onwards):
2. Things are definitely hopping, and we've made various improvements to the community this year, but expect much more to come in 2012!
My number one priority is making sure more of your questions get answered. I know that the questions asked require expertise, patience, and a lot of goodwill on the part of those who answer. The people who go out of their way to help out deserve far more recognition and incentives than we're currently offering, so that's something I will pursue vigorously.
I'd also like to make this site a more robust platform for people who would like to share, whether it's technical knowledge about the ServiceNow product or general insight that will benefit everyone in our industry. The folks who participate here are super smart and I want to help make you shine, whether it's via our blogging platform or expanding the broader knowledge ecosystem around ServiceNow (including third-party resources).
3. This post would be woefully incomplete without a huge shout out to the true heroes of the community. For example, people like:
This community, and ServiceNow itself, wouldn't exist without our customers, so thank you once again and happy holidays from the Information Development team (where I work, pictured below) and the entire ServiceNow organization!