My team had a great discussion today with one of our customers regarding IT Service Modeling. I think it is important to understand some of the key considerations that drive should drive practical philosophy around the model, and the CMDB.
1. The reason we create models in the first place is to allow us to categorize and report on information in a meaningful manner. Full stop.
2. The models need to make sense in your organization, and drive understanding of fundamental elements of your organization. This is how we learn and grow.
On Saturday, December 7th, about 100 Future Programmers gathered at ServiceNow's San Diego offices for 2 hours of hands-on Programming Education as a part of Computer Science Education Week promoted by President Obama (as reported in Wired Magazine) .
Except they didn't know it.
'Tis the season to be thankful, grateful and hopeful. And professionally, I am most thankful, grateful and hopeful for our amazing customers.
Any software company can tout its own advantages, actual or perceived. But nothing makes those pronouncements as credible as when they're supported by actual customers with money and personal and corporate reputations on the line. So if you want incontrovertible evidence of the momentum ServiceNow has in the marketplace, you need only look at what our customers are achieving. Herewith, a few highlights of some recently announced customer successes.
Many tables in ServiceNow have number fields, for example, the Incident table has INC0010213. These numbers are used to quickly identify records.
Some tables in ServiceNow do not have a number field, but they probably should. For example the Outage [cmdb_ci_outage] table. In this example, you can add a number field to the Outage [cmdb_ci_outage] table...
The next TechNow: Friday December 13, 2013 10AM ET. Watch here live or Google+ Hangout On Air.
Chuck and Andrew address a common customer requirement to add a third option to the traditional approve/reject approval scenario.
Wouldn't it be nice to have a way to ask a requester for "More Information" or "Justification" without really approving or rejecting it? It would be so easy to just add an option to the workflow activity and tie it to a new state... Sorry, that feature doesn't exist (yet). Until it does, the guys will show you a simple way to get this functionality you want without a lot of work. Using a simple UI action, some basic workflow skills, an email template, and an inbound action, you can make your approval process more robust!
"The artist is nothing without the gift, but the gift is nothing without work."
– Émile Zola
Remember the very first time you were plunked down in front of a desk with a PC on top of it? Remember all of that great training that got you fully prepared to maximize your contributions to your soon-to-be "workplace of the future?"
Christmas and the New Year are often times to reflect upon the previous twelve months and to look forward to the next. So it seemed timely to look back to Knowledge13, ServiceNow’s annual global customer event, and then forward to the upcoming Knowledge14 event in San Francisco.
In Part 1 I looked at some of the challenges of, and good practices to consider with, multi-language and multi-geography (IT) service desk operations.
In this second blog I cover some of the technology and process challenges.
Calling all customers – you have until December 31, 2013 to submit an abstract for consideration to speak at Knowledge14. That’s just one month away. Don’t miss the incredible opportunity to share your real-world experiences with other ServiceNow customers, prospects, partners and industry experts. Knowledge14 is going to be epic – you can help us make it so.
Here are some tools to help you get started.
"I invite everyone to chose forgiveness rather than division, teamwork over personal ambition." -Jean-Francois Cope
Can you give us some insight to why you chose your quote?