So, we're all back from our annual Knowledge event and I thought I'd put this blog together based on the panel discussion I moderated at the conference, the discussion was called 'Getting Ready for Implementation'. To my surprise when I polled the audience that around 85% of the people there (120 approx. in total) were new to ServiceNow or just prospecting at the event! the panel was made of senior managers and IT directors who've just been through a deployment of ServiceNow and wanted to share their experience of their deployment and hopefully help others along the way.

I'll admit it, I've been lazy with giving back to the ServiceNow Community, but after a brief conversation with John Roberts a few weeks ago, I definitely feel motivated to get off my tuches and get back to writing. To begin, I wanted to outline my solution for expanding on Chat Actions and the use of Ajax, specifically to solve the obvious problem that creating an incident from chat does not include the chat history.

It was an incredible week in Vegas! Got to spend time with a lot of customers and see some amazing things being done with the platform. Fred Luddy demoed the new iPhone app coming in Dublin - looks really slick (actually mobile was a big discussion topic all week - from Servicenow, partners and customers).

Hello all, (in English today as many international readers are pointed to this posting...)

here are the slides I presented @k13 this week.
I can't attach the film (therefore I added some brand slides) or give you access to the live demo, sorry for that.

If you have any feedback or questions: don't hesitate to contact me mathias.dieter.hehn@volkswagen.de

See you at our 2013 SNUGG meeting in fall or -hopefully- at k14 in San Francisco next year.

Best regards,
Mathias.

CreateNow Hackathon – And the winner is… KickIT

At the end of his keynote, I announced the winning team of the first ever CreateNow Hackathon: KickIT. Each team member received an Apple TV, and eternal bragging rights.

The winning application:

Application
KickIt

Description

Gartner says by 2017 the CMO will spend more on IT than the CIO. Based on CIO conversations here at Knowledge, I’d be shocked if it takes that long. What’s clear is there’s a transformation underway.

After months of preparation, we finally kicked off and completed our pre-conference training at Know13. We offered 25 separate 2-day sessions to cover the demand for the 9 different offerings. Over 900 customers, partners, and prospects attended, which is a phenomenal number.

During today’s ExpoNow exhibition, the four finalist teams of the first ever CreateNow Hackathon presented their applications to the general public. The audience could cast votes for the best app. Tomorrow morning, during my keynote speech, the winner will be announced.

Got cloud computing? Then you've probably got virtual machines (VMs) to provision and manage. Which means you've probably got problems.

One problem: VM sprawl. Uncontrolled growth of VMs across your environment. It's like server sprawl, only faster, and even more difficult to tame.

Another problem: opacity. The opposite of visibility. While your users are spinning up VMs at will, you have little to no visibility into what they're doing, or how it's affecting the overall state of your cloud operations infrastructure.

Congratulations to all the CreateNow Hackathon participants for building many truly innovative and fun applications on the ServiceNow platform. Over 20 teams entered the competition with hopes of fame and glory. After 11 hours of heads-down development, four teams emerged as finalists to show their creations in the Expo Hall. Each team has the opportunity to wow all attendees to earn votes to determine the grand champion. Come by the Expo hall during lunch to see the creations for yourself.

The finalists are: