What's the best way to create a new "priority" in Incident so it updates previous incidents correctly
Mon, 02/18/2013 - 12:36 — wjhoff
Last time we added a value to a Choice List in Change Management it made all Previous Changes with a "Blue" value and they all had to be updated. How can I create a new Priority and not have that happen - What is the Right way by Adding it to the Choice List as New or Creating a new DIctionary Item? We want a Priority 5 now..
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Thanks so much
Wendy
It's a completely new on so
It's a completely new on so in addition to what's currently out there. I added some to the Change Implementation Value at one time and it messed up all previous items so I'm scared to do it for priority.. So i want to know the correct way to add it. I just added it to the Choice list last time. It added a "Blue" ghost value on old Change Requests. TO fix them we had to stop notifications going out and double click on that value in a list view and it automatically fixed. So i'm guessing that wasn't the right way to add a new value. It numbered it right in the dictionary when I added it. I think it was like value 8 or something.
Thanks so much
Wendy
Did you delete an option?
When you added this new choice, did you delete an old one as well, or was it a completely new addition?