Hi everyone - I've attached some stats from the two days of training that we ran in New Orleans last week at Knowledge12. I want to express deep thanks to all those that attended, the instructors, and the feedback that we received. Our schedule is for the next three months is now posted for Sys Admin, Scripting, Adv Admin, and Discovery. Look forward to seeing you in class!

jon

L’approche moderne de ServiceNow pour l’ITSM est radicalement différente des solutions alternatives. Avec l’une des communautés d’utilisateurs et cultures les plus dynamiques et rapides dans le monde, les prestations ServiceNow concernant les nouvelles fonctionnalités et applications ont toujours été animées par les apports des clients et les efforts de développement.

219 surveys out of 450 attendees from #know12 PreCon training -

> 37% are a perfect 10 !
> 16 classrooms, 6 new or newly revised courses. 35 instructors. wow.
> 91% rated 8 or higher.

Thank you! Don't forget to complete the survey, we love feedback :)

I'll be posting additional scores and comments in the coming days. Thanks for attending, it was great meeting y'all!
jon

On Tuesday I presented Coaching Loops in ServiceNow at Knowledge12.

It was an interesting experience and I was pleased with the feedback from the attendees. You can see the Twitter reaction on Storify here.

Coaching Loops are:

A process for providing frequent feedback.

We have recognised that people achieve high performance through a base level of ability and a culture of constantly identifying improvements. Lets take this and apply it to our Service Management individuals.

More people, more talking, longer episode, fantastic audio podcast, wrapping day two.

Download or stream via dropbox:

https://www.dropbox.com/s/c5wqvnkcxso502a/SnappCast%20Episode%2012.mp3

Let me know if you need another format!

-Matt

A la Nouvelle Orléans, la bonne ambiance règne, même dans les salles de conférences!

_____

La Motivation à travers la Gamification
– Michael Slabodnick

The ServiceNow platform has been a hot topic today at Knowledge12 starting with Fred Luddy creating a flight-tracking app in about six minutes from the keynote stage. To quote Fred, “The ServiceNow platform allows regular people to create helpful apps.” Some ServiceNow customers use the platform to consolidate disparate tools and workflow, and others use the platform to build innovative applications.

I started my ServiceNow career soon after the first annual User Conference in 2007. Back when the entire conference could fit into the Western Metal Supply suite for a Padres game. My first role with the company was to be part of the new Professional Service team to assist customers in implementations.

We rounded up all the people we could find and locked them in a room to review content from day one and what's coming day two.

Download or stream via dropbox: https://www.dropbox.com/s/sgpyprz2igc08d4/SnappCast%20Episode%2011.mp3

Let me know if you'd like another format!

La conférence d’aujourd’hui qui nous a semblé la plus « disruptive » était celle du CEO de Flextronics, David Smoley : La Nouvelle Impérative de l’IT, les Règles pour Transformer l’IT.