A robust configuration management database (CMDB) is the heart of a successful service knowledge management system. It is the faithful source of configuration details and relationships people rely on to manage services throughout their lifecycle. Like personal relationships, building and maintaining an effective CMDB is a commitment that requires care and attention to get the best value.
In this webinar, you will learn:
• Tips for planning and building a healthy CMDB
• How the CMDB drives other processes in a single system of record
• How the CMDB provides transparency leaders need to make decisions
Our special guest Standard Life, a leading savings and investment company, will bring this story to life by sharing real-world experiences from their configuration management journey.