ServiceNow Community

Multiple problem tickets created for P1s and P2s

Hi Team , can any one please help me on this issue Multiple problem tickets created for P1s and P2s . When we resolve a major incident in SNOW, a problem ticket is automatically created. We have noticed in the past 2 problem ticket create 2 problem...

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MSSql DB On Windows Pattern execute sqlcmd

Getting connection error trying to execute the following sqlcmd:Have created NT account credentials and able to discover the host server, but step to parse command output for below sqlcmd command getting connection error."sqlcmd -h-1 -s, -E -S tcp:" ...

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Everything about Access Analyzer

Bonjour Community, ServiceNow Admins always struggle to untangle the web of user permissions in instance. So, SN product team took the ownership of this problem and introduced Access Analyzer utility in Vancouver release to shine a light on access ...

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Best Practices

A field choice that is unchangeable even though the choice is not available in choice list

Dear experts, I have encountered a problem which is during data migration, some data values for choice fields are not matching with the existing choices hence it will create another new choice. But when I deleted the wrongly added choices fields and ...

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Resolved! Catalog item contextual search

Hi, is contextual search only available for record producers? I created a new record in 'Record Producer Configuration' (cxs_rp_config) and set the following fields:record producer, search context, search variable, title.I also created a variable in ...

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Human Resource Core Application installed in PDI but it's not visible in Application picker

Human Resource Core Application is installed in PDI, but it's not visible in the Application picker. I installed the Human Resource Cire, HR Employee Relation, and HR Life Cycle, but they are not visible in the Application picker. I can see the table...

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Get Collation text, statustxt details from MSSQL DB through discovery pattern

Hello, I want to fetch Collation text, statustxt details from MSSQL DB through discovery pattern. These are metadata values and cannot be accessed by WMI. What is the other way to discover these details Thank You!

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Make a Pit Stop at CreatorCon!

Make a Pit Stop at CreatorCon! We’re cruising down the #RoadtoKnowledge, but before we arrive, we’re taking a quick glance in the rearview mirror to revisit our favorite CreatorCon memories. CreatorCon is just a few pit stops away, and we want t...

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Updating a field using an After Business rule when previous value is the same

Hello,While I was scripting in a business rule I came across this issue. I am testing through my personal instance, and I am sure there is no custom scripting causing the issue. Here is the situation : I have an After Business Rule which triggers whe...

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New Hires logon for Pre-onboaring without IP restrictions

How can I configure HRSD to allow new hires to complete Pre-Onboarding tasks from personal mobile devices at home (via 5G or Wi-Fi) without being blocked by IP restrictions, while maintaining security policies for existing employees I am implementing...

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Use HTML Variable in Notification

I want to use an HTML variable from a RITM to add to a notification. I know I can edit html code within the notification creation form, and I have HTML formated text in a variable but from what I understand when I reference the variable in the notifi...

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Change font text color for Service Portal "Default" Brand

Where do I change the text font color for the Service Portal "Default" brand. It's not located under Branding Settings. I've inspected the elements and have been unable to locate this color in Themes, Style Sheets or Pages.

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Resolved! Custom Action in the Service Now Flow Designer

Hi All, I am working on a requirement, trying build a custom action and the Input Action I have a input with the type List.Core_country and then I am trying to use that values in the script but the below script is not extracting the values insted it ...

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i have attached a catalog item to the taxonomy in the employee center, but its not showing up.

Hi all, I've added a catalog item to a custom taxonomy and utilized the connected content under a specific topic. However, when I submitted a new record in the connected content, I encountered an error. Despite this, the record submission was success...

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Social Q&A configuration

HelloI'm really new to Service Now as Knowledge Manager and so please be patient with my complete lack of knowledge or ability to find what I'm looking for in the help documentation. I'm also not sure our Product Owner is au fait with the Knowledge ...

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