As customers embark on their journey of digital transformation more and more customers are look to rationalize their enterprise landscape to a few key cloud platforms that can act as the foundation to enable digital transformation.  ServiceNow provides several key value areas that make for a great foundation as a key platform for customers taking on the journey of Digital Transformation.




Value Stream
Expected Value to Customers and Partners
Automated ProcessesLets you increase agility by automating IT and business processes for operations management. You can reduce tasks with Password Reset and Client Software Distribution, and improve end‑user productivity by giving users the ability to access services directly. Codeless automation and activity packs also automate and accelerate processes for employee onboarding, managed file transfer, and remediation.
Modern User ExperienceEnables everyone to deliver a modern and engaging user experience using codeless tools to develop applications to meet the demands of today’s digital businesses.
Enterprise CloudServiceNow's cloud infrastructure is always on. No customer instance is ever offline or taken down for any reason. Our unique, multi‑instance architecture ensures that, as a customer, you can fully customize cloud services and perform upgrades on your own schedule.
Reusability Code and Data Integration


Single integrated environment to build applications for any business need—faster than ever before. Empower teams of no code, low code, and pro code developers to collaborate effectively on any project.


So what customer are receiving the value listed above? How can enterprise architects around the world get the values listed above?  Below are some of the customers that publicly share the value they are getting by building their digital transformation on top of ServiceNow:



HR BlockDesjardins





If you would like to hear more details about how digital transformation can be enabled by the Now Platform I recommend listening and reviewing the content below:


Digital Transformation at Lightspeed: A Perspective on EnterpriseArchitecture


The Enterprise Cloudcast: Episode 10: Digital Transformation by Allan Leinwand


If you are in the Bay Area of California October 4, 2017 I recommend reaching out to your ServiceNow representative or me to get an invite to hear Allan Leinwand provide a perspective on enterprise architecture followed by a presentation from a customer about how ServiceNow has help with their digital transformation.


This session will cover how Enterprise architects play a critical role in transforming the organization.  Followed by an intimate lunch. Allan Leinwand will kick off the forum with a discussion on:

  • Why cloud architecture matters
  • The role of ServiceNow in your enterprise architecture
  • How ServiceNow is transforming the enterprise at Cisco with their IT Solution Architect, Hubert Ochsenhofer


This will be followed by a roundtable discussion with your peers on the challenges and approaches to digital transformation in the enterprise.