ServiceNow Community

Resolved! Give a pop up once UI Action is clicked in SOW

I am working on problem management , we have a OOB UI Action 'Create Problem' on incident table. As soon as we click on it a problem record is created and saved.My requirement is to show a pop up box first and when user clicks 'OK' then only proceed ...

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How do I enable the submission of a catalog item form via an inbound email action?

Hello, I want to set up an inbound email action that triggers the creation of an RITM and SCTASK based on an existing catalog item and workflow. However, the work I've done so far results in the email sender receiving the template body but no content...

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Suggestion to introduce one of the field as "Lookup List Collector"

Hi Team,There is one requirement where multiple options to be selected which is referencing to Core Company table, where only company code should be populated in the drop down list. But using List Collector the default field is displayed as Company N...

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Script Include not called with Client Script

Hi SN Community, I have a script include that is invoked by a client script. The script include is suppose to query a table and return data to populate a list of options for a field. The issue is that when the client script is executed, the response ...

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How to hide the Information button on Catalog Variable while in Portal Environment?

I am trying to hide the info button as per the below KB but I am having trouble implementing it. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958089 I am trying to hide the info button as identified by the yellow in the be...

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Resolved! How To Select a Value for Lookup Select Box in Flow Designer

I have a form that contains a Lookup Select Box type question. The form needs to be submitted for every room record in cmn_location table. I can select a data pill for line text questions, but not for lookup select box.I want the select box to be set...

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Need to make a specific variable editable on the variable section of incident in service portal

Hi All, I have a specific requirement where when an incident is submitted through a record producer and in the portal when you open the incident created, you will see under the details tab all the selections users had made to the variables. Now I wan...

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How RITM getting attached to ReQ

Hi,Once Request approved the RITM getting attached automatically. What is OOB workflow or script doing these functions. Can anyone let me know.

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Service operations workspace - Major Incident icon

Like native UI, when major incident is created/promoted we can see red icon beside number, i want the same thing on Service operations workspace.

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Resolved! ATF steps for Record query in an inbound action issue

I need to create an ATF where i am checking the creation of case record with some field validation through inbound action. For this, i had used 1) Generate Inbound email step 2) Record query (querying the table sn_customerservice_case and sys ID in ...

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Report on the users with no roles and groups

I need to pull a report of users with no roles and no groups.

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List of users who logged into IRM tables and have license

Hi Team, Is there a way to get the list of users who logged into IRM (Integrated Risk Management) tables and have license? Thanks,Majji

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カスタムアクションの入力

カスタムアクションでinputsにRecordsを設定し、subFlowでLoolUpRecordsで取得したデータを入力としてActionに渡しましたが、subFlowでは値は取れているのにスクリプト上では何も入ってないという事象が起きました。 inputsのMandatoryをオンにすることでできるようになりましたが、なぜですか？

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how do i populate values for new form based on previous dropdown selection using client state

In the Workspace,I have a submit button, when clicked it is redirecting to a new form , but on the new form I want 3 fields to be pre populated based on the 3 dropdowns selected before clicking the submit button.

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Agent Workspace

Need to edit change request values

Hi All,How can modify the assignment group value from an change template.I'm trying to change assignment value from Modify Template but not able to change.while saving its showing all field in red and redirect to proposal is there any another soluti...

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