Note: Requires a subscription to IntegrationHub for production use.

In this Blog I am going to demostrate how to use Flow Designer to setup EBonding between two servicenow instances (Create Remote Incident)

Flow Designer provides following options for EBonding

1. Create Remote Incident.

2. Lookup Remote Incident.

3. Update Remote Incident.

In order to facilitate Ebonding Http Connection has to be setup pointing to the target instance.

Step1: Navigate to http_connection.LIST

Click on New

Select Http(s) Connection

In the new record populate Name - Target Dev Instance

Credential - Select the credentials to be used to access the target instance. The credentials should have required roles to allow incident create, incident read and incident update operations. So a user with itil role would be sufficient.

If a credential is not already available, create a credential record by following below steps

Click on the new button as shown in below screenshot

 

Select credential type as Basic Auth Credentials

 

Click on Submit, once you click on submit it adds the credential to the HTTP(s) Connection record.

 

 

Populate Connection Alias as sn_ebonding_ah.ServiceNow ( This connection alias comes OOB)

Populate Connection url as https://<instancename>.service-now.com/

And click on update

 

Create new Flow via the flow designer.

 

Click add a Trigger and select Trigger = Created and Table = Incident

Add any conditions as needed

 

 

Add an action

Servicenow eBonding Example -> Create Remote Incident

Select the Incident = Trigger+ incident Record

Save and Activate the Flow

 

Testing

 

  1. Create a test incident in source instance and see if it reaches target instance.

Screenshot from source instance

Screenshot from target instance

Correlation ID is same as the incident number from source instance.

 

Thanks

Anil