This list contains all known episodes of TechNow with links to the corresponding discussion threads and blog entries.
BOOKMARK THIS PAGE FOR EASY REFERENCE!
|Episode #||Title||Release date||Description||PPT|
|1||Jelly part 1||February 1, 2013||Introduction to what Jelly is, how it works, and where you find it with some simple examples.|
|2||Jelly Part 2||February 22, 2013||In part 2 we cover some of the language basics and common mistakes. Lots of demos again!|
|3||Jelly Part 3||March 15, 2013||In the final part of our series on Jelly, Andrew and Chuck walk you through testing and debugging your Jelly code along with some examples of what people have built with Jelly. Unlock even more power on your favorite platform with Jelly!|
|4||Server side scripting fundamentals||April 5, 2013||Chuck and Andrew take you through some of the fundamentals and best practices of server side scripting. There's a lot to know and we'll share as much experience as we can in one full hour!|
|5||Client side scripting fundamentals||May 10, 2013||This time Chuck and Andrew cover fundamentals and best practices of client side scripting. It's going to be another full hour of examples and best practices to help make you more effective with ServiceNow.|
|6||Script includes||May 31, 2013||Andrew and Chuck LOVE script includes. Watch the next TechNow episode to find out the benefits script includes have. You will soon improve the effectiveness and efficiency of creating and maintaining your ServiceNow code.|
|7||User Interface Design||June 21, 2013|
In this episode of TechNow, Chuck and Andrew share some key concepts to make sure you not only build a functional interface, but one your users/clients find easy to navigate as well.
|8||Introducing the Technical Best Practice Wiki||July 22, 2013||Did you know we have over 100 technical best practices documented on our wiki? Watch the short video and find out where you can find these gems to avoid potential issues with performance, manageability, scalability, and more.||N/A|
|9||Extending Approvals||December 13, 2013||Wouldn't it be nice to have a way to ask a requester for "More Information" or "Justification" without really approving or rejecting it? It would be so easy to just add an option to the workflow activity and tie it to a new state... Sorry, that feature doesn't exist (yet). Until it does, the guys will show you a simple way to get this functionality you want without a lot of work. Using a simple UI action, some basic workflow skills, an email template, and an inbound action, you can make your approval process more robust!|
|10||Faster Access Control List Rules||January 16, 2014||Performance can suffer when your ACLs use a script to query the database over and over to get the same result. Andrew and Chuck show you a way to make the system "remember" repeat queries and cache the answer for better performance.|
|11||Mail Headers||February 14, 2014||Make your administrative tasks easier and quicker! Chuck and Andrew share a solution to reduce maintenance for one of the most common notification requirements - standardized outbound headers and/or footers. Sure, copy/paste works well to make them all the same the first time, but maintenance can be time consuming. Join us and start to become a Jedi of managing data instead of going back to dev to make changes.|
|12||Condition Fields||March 14, 2014||Save time and effort by using condition fields on your forms effectively. Chuck and Andrew will show you options available to manage data instead of hard coding conditions in to your requirements and the use cases for each. One of these choices is the condition field. This is an easy to implement solution that offers incredible flexibility and avoids costly development/test time as conditions change.|
|13||Defining Related Lists||April 30, 2014||See your ServiceNow related information in a whole new way. You are not limited to records with a reference field to the parent table or a many-to-many table if you want a related list.|
|14||Avoid hard coding||May 16, 2014||Learn how to recognize and avoid hard coded values in your scripts and workflows to help save time and money later by managing data instead of managing code.|
|15||GlideRecordSecure||June 20, 2014||Chuck and Andrew cover the GlideRecordSecure class, compare it to GlideRecord, including the when, why, and how to use it. Let your scripts take advantage of ServiceNow's security.|
|16||Eureka Notifications||July 18, 2014||Join Chuck Tomasi and Andrew Kincaid as they guide you through the improvements made to notifications in Eureka. Find out about full HTML support, how scripting is handled, how to debug outbound email issues, and convert your legacy notifications on demand.|
|17||Eureka ACL Debugging||August 18, 2014||Join Chuck Tomasi and Andrew Kincaid as they guide you through the improvements made to access control list (ACL) debugging in Eureka. Find out how to quickly and easily resolve access control issues, what the different icons mean, and which ones get evaluated first.|
|18||REST API||October 24, 2014||Join Chuck Tomasi and Andrew Kincaid as they guide you Eureka's REST API.|
|19||Orchestration - Behind the scenes at Knowledge 15||March 26, 2015|
Join our ServiceNow team of Chuck Tomasi, Kreg Steppe and Eric Williams for a look behind the scenes of what it takes to provision over 35,000 virtual machines for the Knowledge15 conference. Kreg and Eric are the primary owners of the system that manages and provisions all those instances on time and with the proper configuration.
If you don't think ServiceNow uses it's own product, think again. This is where we really push our Orchestration product.
|20||Fuji Features - Scoped Applications||April 22, 2015||Live from Knowledge15! Join Chuck Tomasi and Kreg Steppe for TechNow Episode 20. This special show highlights new features in the Fuji release for building custom applications, what scoping is and what it means to you as you create awesome new solutions.|
|21||The Power of Processors||August 20, 2015||Chuck and Kreg dig deep in to one of the most powerful and flexible features of ServiceNow – processors. Processors provide an end-point (URL) allowing you to format ServiceNow data in almost any way imaginable. You are likely already using processors and not even aware of them. We’ll show you some common usage and then demonstrate how to unleash this amazing feature.|
|22||Native iOS App Features||January 27, 2016||In this Ask the Expert, you will be guided through the latest features of the ServiceNow iOS application. The app is more than just an embedded browser, it features quick access to your favorites, the camera, geolocation, fast data entry and response, and more. Watch and learn.|
|23||Geneva - Scripted REST APIs||February 24, 2016|
Watch the demo with the TechNow Team, Chuck Tomasi, Kreg Steppe, and Dave Slusher
And post your questions below.
Dave Slusher along with Chuck Tomasi and Kreg Steppe present an overview of a new feature with Geneva - Scripted REST APIs. This allows you to create flexible sets of functionality with a full scripting environment to integrate with external services and user interfaces. In this episode We show the range of options available and demonstrate some functionality on the fly.
|24||Custom Build in Activity Designer for Orchestration||March 30, 2016|
Watch the demo with the TechNow Team, Chuck Tomasi, Kreg Steppe, and Dave Slusher
And post your questions below.
Kreg Steppe, Chuck Tomasi, and Dave Slusher build a custom activity using the Activity Designer for Orchestration. Much like Orchestration allows you to create a process that is reusable, the Activity Designer allows you do something similar by easily building custom activities that you can reuse in your Workflows. The team demonstrates Activity Designer templates, sharing data between activities, and parsing data from input.
|25||Setting Properties Pages for your Custom App||April 27, 2016|
Join Chuck Tomasi, Kreg Steppe, and Dave Slusher as they show you how easy it is to create a properties page for your custom app.
In a past TechNow Episode (14), we showed you how to create system properties to avoid hard-coding values to easily configure your application.
This episode follows up to help you manage your properties in a standard, familiar user interface. We cover properties categories, ordering, property usage in scripting, and more.
|26||Source Control New Platform Feature in Helsinki||May 18, 2016||Join Chuck Tomasi, Kreg Steppe, and Dave Slusher, live from Knowledge 16, we'll take an in depth look at source control, one of our favorite new platform features in Helsinki. Source control offers improved management for your application development, allows easy distribution to other dev instances, and leverages industry standard applications.|
|27||Community Etiquette||June 29, 2016|
Pradeep Sharma joins Dave Slusher and Chuck Tomasi as the subject matter expert to talk about using the community to its fullest. We share the tips on how you can improve chances of getting your question answered and how to participate on the community and earn the cool badges.
|28||Service Portal Part 1||July 20, 2016|
Join Chuck Tomasi, Kreg Steppe and Dave Slusher as they walk you through creating and using a Service Portal widget on the Helsinki release. We will demonstrate how to code the widget itself with the real time editor, how to set up a Service Portal page to include that widget, and how to make that page available to end users. Service Portal is the Helsinki developer feature with the most excitement behind it and for good reason. Come see why!
|29||Service Portal Part 2||August 17, 2016|
Join Chuck Tomasi and Dave Slusher as they continue their discussion on Service Portal based on your input! We get in to some more advanced topics around creating widgets and solving problems you asked about. Service Portal is the Helsinki developer feature with the most excitement behind it and for good reason. Come see why!
|30||Cloud Management||September 22, 2016||Kreg Steppe leads you though the process of managing your existing cloud images and instances. He will take his current assets and create a catalog item with a workflow using the Cloud Management plugin. Be sure to catch the community quick tip.|
|31||Regular Expressions Part 1||October 13, 2016|
Chuck, Dave, and Kreg are back to help you understand the world of regular expressions. These powerful patterns can be extremely useful in scripting, Edge Encryption, and more. Find out how to understand, build, and maintain your regular expressions to take advantage of some very powerful features. Community quick tip: IIFE function format.
|32||Regular Expressions Part 2||November 10, 2016|
Chuck, Dave, and Kreg are back with more regular expression help in part 2. We'll help you understand the world of regular expressions. We'll talk about modifiers, capture groups, and more. Community quick tip: Copy query/addEncodedQuery()
|33||GlideAjax||December 15, 2016||Chuck and Dave cover GlideAjax - a common scenario for making server information available to your client scripts. While this can seem complex at first, they take it step by step and explain everything to help you feel confident in creating effective and efficient scripts. Community quick tip: Accessing files in Studio and other places.|
|34||Istanbul Platform Features||January 18, 2017||This time the trio gives you a developer’s overview at what’s new in Istanbul. They get in to enhancements to Studio, new testing capabilities to reduce your upgrade cycle, new scripting APIs, enhancements to notifications and much more! Community quick tip: GlideRecord positioning.|
|35||Automated Test Framework||February 16, 2017||Reduce the time it takes to upgrade! The Istanbul release introduces an Automated Test Framework included in the ServiceNow platform. In this session we explore how test cases, test definitions and test suites are organized; how to execute them and what tests are included pre-built with the framework. We also explore how to code your own tests as well and show the abilities and limitations of using the ATF to improve quality of delivered applications. Plus the community quick tip: Cascade Delete.|
|36||Dates and Times||March 16, 2017||Join Kreg Steppe, Dave Slusher, and Chuck Tomasi as Kreg clears up some of the mystery around one of the toughest assignments in ServiceNow - scripting dates and times. Learn what controls you have, some of the APIs, and best practices to gain an understanding of how to properly solve your requirements. Plus the community quick tip: Reference Qualifiers.|
|CC17-1||Create apps at lightspeed - no/low code||May 9, 2017||Chuck, Dave, and Kreg build an app from scratch to manage meetups in your organization with little to no script to show how easily you can build functional apps.|
|38||Advanced Workflow Tips and Tricks||June 22, 2017|
Join Kreg Steppe, Dave Slusher and Chuck Tomasi as Kreg shows some tips and tricks with the ServiceNow Workflow GUI. We will take away a little of the mystery behind it and make it a more useful for you. Learn a bit about Timers, Waits, Scripting in Workflows and building your own activities to make Workflow work exactly as you want it to.
|39||Appointments and Reminders||July 20, 2017|
Chuck takes a look at some hidden gems in the platform that have been in the system almost since the beginning. The Appointments and Reminders table are available to any table extended from task that can add some very useful features to your application without very little development effort. Quick tip: Display values on reference fields
|40||Jakarta Platform Features||August 14, 2017|
Dave, Chuck, and Kreg show off their favorite Platform features, updates, and enhancements in Jakarta. While there are no Earth-shattering new features as in the past several releases, the sum of the features we’ll cover may surprise you. A wide range of features from the UI to integrations have been updated.
|41||Jakarta Service Portal||September 14, 2017|
Service Portal remains one of the hottest topics for ServiceNow developers. On this episode of TechNow we will overview the state of the art of Service Portal as of the Jakarta release with an overview of capabilities for those new to the functionality. We will also cover a detailed examination of the new and updated features from the Istanbul and Jakarta releases. The ServiceNow platform + AngularJS is greater than the sum of its parts so join us to learn why!
|42||Basic Reporting||October 12, 2017|
Join Kreg Steppe, Dave Slusher, and Chuck Tomasi as Kreg demonstrates the reporting features of ServiceNow. Take a look at the ServiceNow Report Writer and it's features. Leverage data we all collect in our systems and turn them into reports as well as mix it up into various styles and see how many ways we can look at our data. Plus the community quick tip: application navigator shortcuts
|43||Advanced Reporting||November 16, 2017|
Following up on TechNow episode 42, we dive a little deeper into ServiceNow reporting and taking a look at some advanced features. Now that we are visualizing our data in reports, let’s make our reports a little more robust by exploring drilling down, interactive dashboards, related lists, and database views.
Quick tip: Best practices with reference fields
|44||Kingston Part 1||December 4, 2017|
|45||Kingston Part 2||December 14, 2017|
In part 2 of our series on Kingston Platform features, Chuck and Pradeep dive in to many of the other platform features that were released in Kingston. Find out what's new and how it can be applied to your applications and integrations to make development, testing, and deployment faster than ever.
Quick tip: Avoiding scripting issues when your field is named "query" or "next".
|46||Performance Analytics||January 25, 2018||The logical follow on from episodes 42 and 43 on reporting is to go to Performance Analytics with Dan Kane. Even if you're not using PA today, you can still start the data collector and gather information for the out-of-the-box indicators and breakdowns. As a ServiceNow System Administrator, Dan provides you with the information to feel comfortable getting started with the very powerful feature.|
Quick tip: Chuck shows us some concepts he learned in his early days of using Flow Designer
|47||Record producers and Interceptors||February 22, 2018||What's the best way to create a record in a table apart from using the standard form? Chuck explores two options you can provide your users with to creating an incident, change request, or any record in any table quickly and easily using record producers and interceptors.|
Quick tip: Kreg shows us some time saving keyboard shortcuts
|48||Custom Application Methodology||March 22, 2018|
The team discusses the process of building a custom application on ServiceNow. We'll discuss things like, what consider before you start creating, steps to take to ensure a successful build, and best practices to make future maintenance easier. Some of this has been covered in prior episodes, but this one rolls as much up as we can fit in an hour.
Quick tip: Chuck shows a way to maintain multiple identical choice lists
|49||REST API Explorer||April 26, 2018|
While we've used the REST API Explorer as a debugging tool in several previous episodes, we've never really sat down and shown you what it can do.
Quick tip: Preparing your scripts for multiple languages
|50||Live at CreatorCon18 - BUILD||May 8, 2018|
Join the TechNow team of Chuck Tomasi, Dave Slusher, and Kreg Steppe LIVE and in person for session 1 of 3 as they build a ServiceNow application as quickly as they get requirements from the process owner. They’ll take one of everyone’s most disliked corporate processes and turn it in to something you might actually look forward to.
|51||Live at CreatorCon18 - CONNECT||May 9, 2018|
The business process owner is back from session 1 with some additional requirements for the TechNow team. It’s time to add some connectivity to another enterprise systems to make this application part of a larger business process. Come join the team to find out what challenges they get and how they address them.
|52||Live at CreatorCon18 - MOBILIZE||May 10, 2018|
The TechNow team has built quite an app, but the business process owner isn’t done yet. Come watch as the team enables the ever growing mobile team to run their app while on the road.
|53||London Platform Features||June 21, 2018|
Quick tip: TBD