Skip navigation

Developer Community

11 Posts authored by: bianca.vaccarini Employee

user interface.jpgThe Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

 

 

The ServiceNow user interface is the main way to interact with the information and applications in your instance. Organizations can customize their user interface to incorporate their brand logos and colors. The ServiceNow UI extends to the mobile, tablet, and desktop.

 

Recently added and updated articles on UI:

 

User Interface


Customize, personalize and manage the way users view and interact with your organization or company’s interface using UI.

Death to email! Just kidding. I understand email is still an important part of our day-to-day office work. Some teams just prefer email while the rest of us might prefer to use Connect. If you are like me, a clean Outlook inbox is the goal. I have filters set up for specific folders where I prioritize what needs to be addressed and when. But there are some notifications I get in my inbox that create more clutter than provide actionable information.

 

For example, I don't need to get email notifications for every response to calendar invitations for change requests. The Change Request application can send pending changes to a user's Microsoft Outlook Calendar automatically by email in the base system. This notifies recipients of the change request schedule and exports the schedule to Microsoft Outlook formatted with iCal. There are certain business needs that require an individual to see and view all of those responses, but others may want to turn them off.

CHG NOTIF TRUE.jpg

 

Depending on business requirements, users may not want the calendar invitations for change requests to have the ability to send a response to ServiceNow meeting invitations.

 

Turn off response notifications from Change calendar invites for requests:

    1. Navigate to the Email Templates under Policy.
    2. Open the change.calendar.integration email template.
    3. Change the value for RSVP to FALSE.
Change:To:
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=FALSE:MAILTO:${to}

 

CHNG NOTIF FALSE.jpgNotice that the arrow to send a response is removed.

 

When the property is TRUE, the received calendar invitation will show an arrow mark on the Accept, Decline, and Tentative buttons. Once clicked, it will give your attendees several options to reply to the sender. When RSVP is set to FALSE, there is no option to respond. Users just need to click to accept or decline the change. That means users who receive the Change calendar request invitation in Outlook will no longer see the ability to send a response and you can save yourself the grief of having to "Mark as read" or create yet another separate filter.

Reporting in ServiceNow allows you to measure the success of your efforts across the different functions. You can report on the state of your incidents, views on your knowledge base articles, status on your projects and more. Once you have your reports finalized, there's a good chance you will need to send them to other teams, higher-ups and organization leads. Where one option would be to just give them access to the report, that is not always ideal as some level of employees strictly use email or don't have the training or experience to navigate their way into the reports. This is where being able to share reports via an email notifications would be handy.

 

By default, email notifications will attach a report result as a .PDF. PDFs are great if the recipient of the report is a manager, or a higher-up in that they will not be using the data for anything besides review. For others, there's a need to be able to use the data represented in the email notification for means to a great cause for the business. For example, let's say you are managing the incident creation metrics and the Knowledge Management team, wants to see the data to compare to their own article view metrics. You send them your report results as a PDF and they immediately reply asking for it in an Excel form so that they can copy and paste the values into their own sheets.

 

You can change the default attachment form from PDF to an Excel to make sharing reports through email easier.

 

For example: ${report:reportID:430363d7db4caa00939f3c8caf961900};

 

You attach a report to the notification by adding the following text in the Message HTML  section:

${report:reportID:sys_id_of_report}

 

Changing the default format from PDF to Excel is pretty easy. All you have to do is ":xls" to the report attachment in the Message HTML section. For example: ${report:reportID:sys_id_of_report:xls}

 

Now you can change your report PDF to an Excel and share it with your coworkers to make reports more accessible and easier to work with across the organization.

 

 

Thank you ayca

cms.png

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

 

Recently added and updated articles on User Interface:

 

 

 

User Interface (UI)


Monitoring and identifying the time in which your team handles an incident, problem, or record is important to understand the circumstances and logic of activity. By default, the activity formatter is enabled on the Task [task] table and tables extended off the Task table, such as the Incident [incident] table. Starting in Geneva and UI16, the activity formatter shows updates in real time so you can see the latest information without refreshing the form. User presence enables you to see when other users are entering comments.

 

For users on select Fuji releases, you may notice that your activity log no longer shows the date and time in which the activity happened. You will notice the missing activity entries if you try to expand the activity details or if you attempt to open it in a new tab. This can lead to confusion among your team as they are not sure how long it has been in between responses and activity on a record. Here's the kicker, if you reload the form, make an update to the record, or expand and refresh, the activity date and time stamps come back. This leads users to think that the missing activity entries were just a fluke, only to experience it again later down the road.

Activity expanded missing date time stamp (2).jpg

Note:  the activities are no longer just collapsed but entirely hidden and shouldn't be.

 

Good news is that if you are upgrading to Fuji Patch 7 Hot fix 6, Fuji Patch 8, or Geneva, your activity entries are retrieved (or preserved depending on what release you are coming from).

 

There are two ways to resolve this issue and retrieve your activity time stamps:

  • Upgrade
  • Create an onLoad global Client Script

 

If it is on your roadmap, you can skip the workaround and have this problem resolved in Fuji Patch 7 Hot fix 6, Fuji Patch 8, and Geneva. But, if upgrading is not an option for you at this time, you can use the following onLoad global Client Script to reload the missing headers after they are hidden. The client script must be wrapped within "addLateLoadEvent" to execute after the rest of the base system scripts.

function onLoad() {
  addLateLoadEvent(function() {
    jQuery("div.activity_header").show();
  });
}

 

For more information on this Known Error in Fuji, see After reloading or saving a record, the Activity Filter does not render Activity entries (such as the date/time stamp) when expanding. A few other users experienced this issue back in September. To join that conversation on how others resolved this issue, see Re: Activity now showing time.

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.user interface.jpg

 

 

 

Recently added and updated articles on User Interface:

 

 

User Interface (UI)


Customize, personalize and manage the way users view and interact with your organization or company’s interface using UI. (Click to see all User Interface Knowledge Base articles)

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.user interface.jpg

 

 

 

Recently added and updated articles on User Interface:

 

 

 

UI Actions


Add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities with UI actions. (Click to see all UI Actions Knowledge Base articles)

 

 

UI Policy


Create and manage the user interface with UI policies (Click to see all UI Policy Knowledge Base articles)

 

 

General User Experience Solutions


Find solutions to general ServiceNow user experience related problems. (Click to see all General Knowledge Base articles)

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

notifications.png

 




Recently added and updated articles on Notifications:

 

 

Email


Configure, diagnose and resolve issues with email and notifications. (Click to see all Email Knowledge Base articles)

 

SLA


Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA) (Click to see all SLA Knowledge Base articles)

 

 

Processes, Policies, Procedures


Define the processes, policies and procedures to help Technical Support implement features and troubleshoot missteps. (Click to see all Processes, Policies and Procedure Knowledge Base articles)

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

scripting.jpg

Recently added and updated articles on Scripting:

 

 

 

UI Policy/ Client Scripts


Create and manage UI and client scripts with UI policy and client scripting. (Click to see all UI Policy/ Client Script Knowledge Base articles)

 

 

Web Services


Allow diverse HTTP-based applications to talk to each other with web services. (Click to see all Web Services Knowledge Base articles)

user interface.jpg

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

 

 

 

Recently added and updated articles on User Interface:

 

UI Policy


Create and manage the user interface with UI policies (Click to see all UI Policy Knowledge Base articles)

 

 

General


Find solutions to general ServiceNow UI related problems. (Click to see all General Knowledge Base articles)

 

 

User Interface (UI)


Customize, personalize and manage the way users view and interact with your organization or company’s interface using UI. (Click to see all User Interface Knowledge Base articles)

 

 

Visual Task Boards


Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards (Click to see all Visual Task Board Knowledge Base articles)

 

user interface.jpg

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

 

 

 

Recently added and updated articles on User Interface:

 

 



General


Find solutions to general ServiceNow related problems. (Click to see all General Knowledge Base articles)

 


User Interface (UI)


Customize, personalize and manage the way users view and interact with your organization or company’s interface using UI. (Click to see all User Interface Knowledge Base articles)

 

 

Mobile Browser


Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser. (Click to see all Mobile Browser Knowledge Base articles)

 


Visual Task Boards


Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards (Click to see all Visual Task Board Knowledge Base articles)

Filter Blog

By date: By tag: