This list represents the Mobile UI Known Errors with the highest number of incidents associated with them. If you are affected by any of these incidents. Please take advantage of the new subscribe feature to stay informed of any updates or fixes for that KE. The majority of these known issues are found in the Eureka and Fuji Releases, and a few in Dublin.
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|Mobile App does not work with SAML on Eureka||KB0551083||[Mobile App] When a customer is upgraded to Eureka and tries to use the IOS mobile app with SAML, the application hangs with no indication of why it is failing. The mobile app is hanging because it did not trust the customer's certificate.|
|Smartphone Mobile UI - Word wrap does not work for description fields||KB0551128||In the mobile UI, word wrap does not work for description fields.|
|g_form.getReference does not work on Mobile UI||KB0551077|
When using g_form.getReference, nothing happens, as there is an error in the background:
"Could not load onChange client script 'script_name': SyntaxError: Unexpected token"
|Issues with advanced reference qualifiers in the mobile user interface||KB0541017||Cannot set field values on redirect to a form for the mobile UI. Also cannot use script include calls in advanced reference qualifiers for the mobile UI.|
|Default value for Select Box variable is ignored in mobile service catalog||KB0551088||When accessing Service Catalogs within the Mobile UI, the default value for the select box variables is ignored.|
|The action.setRedirectURL does not work in mobile UI actions||KB0533278||[Dublin] action.setRedirectURL doesn't work in Mobile UI Actions|
|Mobile interface showing duplicate icons for [sys_ui_home_favorite], [sys_ui_home_section] and [label] records for some users||KB0546754||Mobile interface showing the duplicate icons for [sys_ui_home_favorite], [sys_ui_home_section] and [label] records for some users.|
|Entering text in to the password field on the mobile login page causes the screen to blank on iPhone||KB0551129||Unchecking the "Remember Me" option on the mobile login screen and then entering text into the password field causes the screen to go blank on the iPhone.|
|Cannot scroll Incident form on iPad in portrait mode||KB0551082||[Tablet] The user cannot scroll horizontally on the incident form on iOS. The form does not resize correctly on the iPad.|
The majority of these issues have been fixed in available releases, which are specified in the associated Knowledge Base articles. If you are experiencing any of the above issues that are not yet fixed, you can now subscribe to Known Error articles to be notified of any changes and updates made to the "fixed in," "seen in," "workaround" and "steps to reproduce" sections.
If you're experiencing a product issue not covered in Known Error or Knowledge Base articles, please post the bug to the community. Our members and internal employees will do our best to offer guidance and document as necessary.