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5 Posts authored by: lnz001 Employee

Available now in the ServiceNow app store!

With the NewRocket Contextual Search Results Widget your company can achieve incident deflection in the Service Portal. As self-service users enter details about their issue, search results appear within the form, allowing the user to view relevant knowledge articles, catalog items, or social Q&A thread instead of submitting an incident. The result: less incidents submitted and more satisfied users.

Key Features

– Integrates with existing record producers

– View search results while typing

– View individual result items without navigating to a new page

– Simple to configure to show relevant knowledge articles, pinned articles, social Q&A and/or catalog items

 

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Thank you, Nathan!

 

Nathan Firth,
Founder of NewRocket, Inc. and ServiceNow architect, web developer, and entrepreneur with over 20 years experience in web development. Former senior engineer and team lead of Service Portal at ServiceNow, originally from Sweden, but currently living in San Diego, CA.

 

Read Some Recent Articles:

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In this episode of TechBytes, @Martin Barclay, chats with Markus Zirn, VP of Business Development at Workato

 

This episode covers:

 

·        Workato modern enterprise-grade integration platform

·        Recipes and integration apps

·        Slack and IBM Watson integration at CreatorCon Hackathon

 

Description: Learn how to automate your functional, regression, and UAT testing to reduce time and increase quality with CapIO. CapIO is the end-end testing tool for ServiceNow, available now and coming soon to the ServiceNow Store. Dave Slusher, ServiceNow Developer Evangelist and automated testing guru, asks Roger the questions you want the answers to if you’re in QA or DevOps.

 

Q&A with Roger Enriquez, Integration Architect at Cerna Solutions.

 

 

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LISTEN BELOW

Herbert Uhl  explains how ServiceNow customers are realizing significant OPEX savings and gaining operational efficiencies with MobiChord’s Mobile Expense and Asset Management app.

 

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In this podcast we provide an update on what’s new with the ServiceNow Store.  We also interview Don Casson the CEO of Evergreen Systems and learn more about their apps found on the ServiceNow Store.

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For more information on ServiceNow Field Service Management, please see:

 

 

 

 

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