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17 Posts authored by: Mary Stromberg Employee

This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin, Katrina Miller, and Tom Conklin, to talk about how they created an learning management system (LMS) in only one day.

 


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This episode covers:

  • ServiceNow Hackathon
  • LMS and what it does
  • Developing an app
  • Issues and challenges
  • Tips and tricks for developing your own app

For more information on developing applications, see:

 

Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

 

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To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.

In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17.


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This episode covers:

  • HTTP logging in Istanbul
  • Knowledge 17 and the rise of the internet of things (IoT)
  • Server name indication (SNI) in Jakarta
  • Web Services resources

 

For more information on Web Services, see:

 

Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

 

LISTEN BELOW

 

 

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode, Brandon May and Jesse Adams discuss some best practices and tips and tricks for using Service Portal, including new features in Istanbul!

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This episode covers:

  • How Service Portal differs from CMS
  • Search groups and search sources
  • Widgets options schema
  • Troubleshooting tips

 

For more information on Service Portal, see:

 

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

 

LISTEN BELOW

 

 

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode, Ankit Khetarpal shares his best practices for keeping your ServiceNow instance at peak performance.

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This episode covers:

  • Stats page
  • Semaphores
  • Schedule workers
  • Debugger
  • What's new in Istanbul

 

For more information on ServiceNow Express, see:

 

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

 

LISTEN BELOW

 

 

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

This week's episode of TechBytes covers integrations. Cameron Stone and Gabriel Finney discuss their favorite integrations and answer some of the most common questions about integrations.


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This episode covers:

  • What kind of integrations are possible?
  • How does integration work?
  • Planning and scoping integrations
  • Utilizing subject matter experts
  • Using import sets strategically
  • Trying the REST API Explorer
  • MID server - the Swiss Army knife of ServiceNow
  • Orchestration and integration
  • Using a sandbox

 

For more information on Integrations, see:

 

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

 

LISTEN BELOW

 

 

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytesfor all previous podcasts, video clips and pictures.

In this week's podcast, Patrick Wilson explains how to use the new Service Portal, available in Helsinki.


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This episode covers:

  • No code, low code, and pro code for all levels of users
  • Customizing widgets in the portal
  • Debugging Service Portal
  • Security in the portal

For more information on Service Portal, see:

 

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

 

LISTEN BELOW

 

 

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

The developer site recently introduced a feature where instances will hibernate, or "sleep" when they go unused after a couple hours. In this podcast, Bryan Barnard and Jack Nguy discuss what this means for you and how to "wake up" your instance.

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This episode covers:

  • Personal Development Instances (or PDIs) as the on-ramp to ServiceNow
  • Differences between the developer program and the technology partner program
  • Overview of hibernation
  • Hibernation vs instance reclamation
  • Troubleshooting issues
  • Instance versions and PDIs
  • Plugins and integrations for your PDI

For more information on hibernation and the developer site, see:

 

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

 

LISTEN BELOW

 

 

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

In this episode of ServiceNow Techbytes, bryanbarnard and cesar.sandoval talk about building an API for your ServiceNow app using the new Scripted REST APIs functionality available in the Geneva release.

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This episode covers:

  • An overview of Scripted REST APIs
  • Versioning Scripted REST APIs
  • Importance of documenting Scripting REST APIs
  • Use cases for Scripted REST APIs

 

For more information on Scripted REST APIs, please see:

 

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

 

LISTEN BELOW

 

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

This video demonstrates how to configure outbound SOAP web service messages to consume third-party web services from the ServiceNow platform. It applies to all supported releases as of Fuji.

 

Role required: web_service_admin

 

For best video quality, increase your player resolution to 1080p.

 

 

 

Topics covered in this video:

 

For more information on consuming third-party SOAP web services, see:

 

ServiceNow product documentation:

Outbound SOAP Web Service

SOAPMessageV2 API

SOAP Web Service

 

ServiceNow Community:

Introduction to Web Services

SOAP Web Service and time zones examples

 

Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.

This video in our Web Services series demonstrates how to configure outbound REST web service messages to consume third-party web services from the ServiceNow platform. It applies to all supported releases as of Fuji.

 

Role required: web_service_admin

 

For best video quality, increase your player resolution to 1080p.

 

 

This video covers:

 

For more information on consuming third-party REST web services, see:

 

ServiceNow product documentation:

Getting Started with REST

Outbound REST Web Service

RestMessageV2 API

REST API Explorer

 

Knowledge Base:

REST API FAQs

Table API FAQs

PRB637497: REST message test run Parameters field is truncated

 

ServiceNow Community:

Leveraging Web Services for App Integration

Introduction to Web Services

 

Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.

This video explains, with use case examples, how web services work in ServiceNow instances. It also provides a brief overview of the System Web Services application.


 

Topics:

 

 

For more information on web services, see:

Web Services - ServiceNow Product Documentation

SOAP Web Service and time zones examples

 

Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.

Processors provide an end-point (URL) allowing you to format ServiceNow data in almost any way imaginable. You are likely already using processors and not even aware of them. We’ll show you some common usage and then demonstrate how to unleash this amazing feature. ctomasi and steppek dig deep in to one of the most powerful and flexible features of ServiceNow – processors.

 

Chuck and Kreg's agenda include:

 

 

For more information, see:

Creating a custom processor

ServiceNow Demo Channel - YouTube

 

 

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In the latest episode of TechBytes, grant.hulbert explains how developers can add their innovative applications to the ServiceNow Store and sell them or offer them for free to others in the ServiceNow ecosystem.

 

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News Bulletin:

ServiceNow | Delivering Enterprise Value with Service Management

KPMG brings ServiceNow guru to New Zealand | Scoop News

Submit your ServiceNow Selfie!

 

For more information on the ServiceNow Technology Partner Program, see:

ServiceNow Developer Portal

CreatorCon at Knowledge16

ServiceNow Store

Technology Partner Program

NOWsupport - YouTube

ServiceNow Developer Site

 

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

Have you experienced an email configuration outage on your instance? You can request your email be re-instated through the Service Catalog. This video describes how to request email reprovisioning for an instance.

 

Role required: customer_admin

 

For best video quality, increase your player resolution to 1080p.

 

 

What to know before requesting email reprovision:

  • Only request email reprovision for an instance experiencing an email configuration outage
  • Email will be temporarily disabled after provisioning process
  • Can be requested through the Service Catalog or Manage Instances page

 

For more information on requesting email reprovisioning for your instance, see:

Requesting e-mail reprovisioning for your instance (KB0540748)

Requesting email re-provisioning for your instance

 

Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.

This new video picks up where Best Practices for Debugging in Fuji Part 1 left off with ctomasi. In part one we looked at debug output control, in this demo we will go over session debugging, as well as our best practice recommendations for debugging in Fuji.

 

For best video quality, increase your player resolution to 1080p.



Notes on Debugging in Fuji:

  • For general debugging output use: gs.info() and gs.debug()
  • Use methods appropriately
    • use gs.error() for critical errors.
  • The new method uses MessageFormat parameters
  • You will not need to convert old code in Legacy apps


For more information on debugging best practices, see:

ServiceNow System Properties Best Practices video

Product Documentation - Application Scope

Product Documentation - Adding a Property

 

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