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Monthly Digest & Highlights

 

In November, ServiceNow Community hosted 3 Ask the Expert Sessions. Here are the summaries with Q&A highlights of each session. These sessions are available on-demand to watch at your convenience. And, if you still have questions regarding the topic, you can still post them in the discussion thread to get answers directly from the experts!

 

 

1.    Webinar -  ServiceNow Express: ITSM for Enterprises of all Sizes

2.    Live Chat - Discovery | Your World Discovered - Discovery, MID Server, CMDB, Automation, SCCM

3.    Live Chat -  Leveraging Service Catalog & Knowledge to Support Financial Services Key Business Functions

 

 

 

 

I. Webinar | ServiceNow Express: ITSM for Enterprises of all Sizes


Experts: Gerald Beaulieu & Wally Marx

 

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Summary: Introducing ServiceNow Express.  A new easy-to-use, cloud-based service management solution that helps IT teams of all sizes solve their IT challenges with a power-packed set of integrated IT service management applications that can be deployed quickly. Watch this webinar to learn how to:

    • Stop managing your helpdesk with email
    • Simplify your work with visual task boards
    • Track network assets without spreadsheets
    • Get one-click reporting on anything and everything


Register to watch on-demand

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II.  Live Chat | Discovery | Your World Discovered - Discovery, MID Server, CMDB, Automation, SCCM

 

 

Experts: Aleck Lin & Amit Dhuleshia


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Summary: Our experts share with you Discovery troubleshooting and best practices.  Each month a common issue encountered by Discovery customers will be addressed.  There is a presentation of the issue that covers troubleshooting techniques and design recommendations suggested. In this session, they'll cover any Discovery related topics such as:

    • Discovery
    • MID Server
    • CMDB
    • Automation
    • SCCM



Q&A Highlights:


Oscar Lopez asks:

Are you saying that now SCCM will remove software installation record automatically if only 99 stations were pull in the second time it ran?


Aleck Lin answers:

Yes, in the upcoming Fuji release, the plugin will be to support tracking deleted software in SCCM, so with loading deltas only, software reconciliation can be achieved. In other words, there will be no need to do a full import of software every time


Melinda Atkeisson asks:

(1) How do you disable the flat table for the SCCM older plug-ins?


(2) Is it possible to disable plug-ins?


Aleck Lin answers:

(1) Flat table is something to set up the SCCM side in the MSSQL database.  It is only used for SCCM 3.0.0 version. For any other versions, it is not used.  If you migrate from 3.0.0 to any other version, it can simply be scrapped and thrown away.


(2) It's not possible to disable plug-ins in ServiceNow. The best thing to do is simply remove it from the left-hand navigation.


Join the Discussion | Post Questions | Read Q&A

 

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III. Live Chat | Leveraging Service Catalog & Knowledge to Support Financial Services Key Business Functions

 


Expert: Miles McKernan


Summary: In this session learn how to use the Service Catalog and Knowledgebase to promote self-service amongst business users within a financial services organization, in particular to support key functions including subscriptions and requests regarding:

    • Security
    • KYC (Know your customer)
    • Position Data

 

Join the Discussion  | Post Questions | Read Q&A


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