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Monthly Digest & Highlights

 

In March, ServiceNow Community hosted 4 Ask the Expert sessions and 1 Webinar discussion. Here are the summaries with Q&A highlights of each session. These sessions are available on-demand to watch at your convenience. And, if you still have questions regarding the topic, you can still post them in the discussion thread to get answers directly from the experts!

 

 

1.    Live Chat  Discovery Performance Update and Probe Versioning in Fuji

2.    Live Chat  Streamline Sourcing and Vendor Management with ServiceNow

3.    Live Chat  -  Handling Rejection: The Rollback, Rollback To and Generate Activities

4.    Live Chat  - TechNow Ep 19 | Orchestration - Behind the Scenes of Knowledge15

5.    Webinar  -    Fuji Release: ServiceNow Advances Service Management Across the Enterprise

 

 

 

I. Live Chat | Discovery Performance Update and Probe Versioning in Fuji



Experts: Sky Lin & Josh Gerbasi

 

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Summary:  In this session, Sky and Josh provided an overview of performance updates in Fuji including the introduction of Post Probe Processing (3P) as well as other optimizations to speed up discovery time.  They also discussed the new probe versioning system and how to notice and reconcile version conflicts after upgrading. 


Q & A Highlights


Ann Marie Chu asks: 

How much performance speedup can we expect to see in Discovery?


Sky Lin answers:

From our internal benchmarking we've seen between 20% to 50% reduced overall Discovery time.  However, your mileage may vary depending on what types of CI's you are discovering.  For example, most of the probe post-processing optimization apply to Windows and Unix probes/sensors, so you may not see as much performance improvement when discovering SNMP.

 


Join the Discussion | Post Questions | Read the Q & A

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II.  Live Chat | Streamline Sourcing and Vendor Management with ServiceNow

 

 

Expert:  Miles McKernan


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Summary:  Many Asset management initiatives, especially those defined from an IT perspective, start by focusing on achieving more efficient Deployment and Management of assets within an organization, while adopting a minimalistic view of the Sourcing and Vendor management (SVM) process.  However, from a business perspective, the most beneficial approach would be to prioritize on streamlining SVM process, which is often treated as back-office time-consuming function with a lack of system support.


In this session, Miles discussed how data consistency and integrity can be achieved across vendors and their associated contracts, products, and assets.  As a result, ServiceNow can then improve the SVM function by providing calculated and objective decisions on new and existing vendors resulting in a positive operational and financial impact on the business bottom-line.


Robert Gordon asks:

How do you capture vendor spend in ServiceNow?


Miles McKernan answers:

In most organizations that start an Asset Management program, the information related to vendor spend only resides in the Financial ERP / General ledger system, which is normally off bounds for IT. Therefore as an initial iteration you normally need to setup feeds/integrations between ServiceNow and the financial ERP to be able to import costs related to vendor.


The future target state would involve creating the purchase requests in ServiceNow, thus automatically associating purchase orders and line items to  contracts and vendors. These purchase requests could then flow through to the Financial ERP system which acts as the general ledger, where as ServiceNow could be treated as the subledger for reconciliation purposes.


Join the Discussion | Post Questions | Read the Q &A

 

 

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III. Live Chat | Seeking Approval - Handling Rejection: The Rollback, Rollback To and Generate Activities

 


Expert: Russ Sarbora


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Summary: In this session, Russ covered what's involved with rolling back a workflow, what the activities can and cannot do, and offer some patterns for successfully using them.  This is the second part in a series that Russ will be hosting every month.   : 

 

 

 

Join the Discussion  | Post Questions | Read Q&A



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IV. TechNow Ep 19 | Orchestration - Behind the Scenes of Knowledge15


    

Experts: Chuck Tomasi, Kreg Steppe & Eric Williams

 

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Summary:  In this session, Chuck Tomasi, Kreg Steppe and Eric Williams took us behind the scenes of what it takes to provision over 35,000 virtual machines for the Knowledge15 conference.  Kreg and Eric are the primary owners of the system that manages all those instances on time and with the proper configuration.  This is a series that the team will be hosting monthly. 

 

 

 

Join the Discussion  | Post Questions | Read Q&A

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V. Webinar |  ServiceNow Advances Service Management Across the Enterprise


   

Experts: Craig McDonough, Steve Siegel, Ken Lee, Kevin Murray, Julie Gardiner, David Van Heusden, Jason Aloia, Darren Richards, Katia Suchkova, Jonathan Sparks & Daniel Cooper

 


Summary:  The new Fuji release unlocks the power of service management for nearly every department.  The topics covered during this webinar included.


    • Service management for marketing, legal and finance:  new applications enabling these departments to offer, manage and deliver services using a single system of engagement.
    • Quick service management application creation: a new template-based approach to jump start he development of applications for any service domain.
    • Financial management: a new application that provides insight into spend for CIOs, helping them align investment decisions to business goals.
    • Cloud provisioning enhancements for Amazon Web Services:  new features for comprehensive life cycle management of Amazon resources using Cloud Formation

 

Register to watch on-demand

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