Summary: In this session, Sky and Josh provided an overview of performance updates in Fuji including the introduction of Post Probe Processing (3P) as well as other optimizations to speed up discovery time. They also discussed the new probe versioning system and how to notice and reconcile version conflicts after upgrading.
Q & A Highlights
Ann Marie Chu asks:
How much performance speedup can we expect to see in Discovery?
Sky Lin answers:
From our internal benchmarking we've seen between 20% to 50% reduced overall Discovery time. However, your mileage may vary depending on what types of CI's you are discovering. For example, most of the probe post-processing optimization apply to Windows and Unix probes/sensors, so you may not see as much performance improvement when discovering SNMP.
Expert: Miles McKernan
Summary: Many Asset management initiatives, especially those defined from an IT perspective, start by focusing on achieving more efficient Deployment and Management of assets within an organization, while adopting a minimalistic view of the Sourcing and Vendor management (SVM) process. However, from a business perspective, the most beneficial approach would be to prioritize on streamlining SVM process, which is often treated as back-office time-consuming function with a lack of system support.
In this session, Miles discussed how data consistency and integrity can be achieved across vendors and their associated contracts, products, and assets. As a result, ServiceNow can then improve the SVM function by providing calculated and objective decisions on new and existing vendors resulting in a positive operational and financial impact on the business bottom-line.
Robert Gordon asks:
How do you capture vendor spend in ServiceNow?
Miles McKernan answers:
In most organizations that start an Asset Management program, the information related to vendor spend only resides in the Financial ERP / General ledger system, which is normally off bounds for IT. Therefore as an initial iteration you normally need to setup feeds/integrations between ServiceNow and the financial ERP to be able to import costs related to vendor.
The future target state would involve creating the purchase requests in ServiceNow, thus automatically associating purchase orders and line items to contracts and vendors. These purchase requests could then flow through to the Financial ERP system which acts as the general ledger, where as ServiceNow could be treated as the subledger for reconciliation purposes.
Expert: Russ Sarbora
Summary: In this session, Russ covered what's involved with rolling back a workflow, what the activities can and cannot do, and offer some patterns for successfully using them. This is the second part in a series that Russ will be hosting every month. :
Summary: In this session, Chuck Tomasi, Kreg Steppe and Eric Williams took us behind the scenes of what it takes to provision over 35,000 virtual machines for the Knowledge15 conference. Kreg and Eric are the primary owners of the system that manages all those instances on time and with the proper configuration. This is a series that the team will be hosting monthly.
Experts: Craig McDonough, Steve Siegel, Ken Lee, Kevin Murray, Julie Gardiner, David Van Heusden, Jason Aloia, Darren Richards, Katia Suchkova, Jonathan Sparks & Daniel Cooper
Summary: The new Fuji release unlocks the power of service management for nearly every department. The topics covered during this webinar included.
- Service management for marketing, legal and finance: new applications enabling these departments to offer, manage and deliver services using a single system of engagement.
- Quick service management application creation: a new template-based approach to jump start he development of applications for any service domain.
- Financial management: a new application that provides insight into spend for CIOs, helping them align investment decisions to business goals.
- Cloud provisioning enhancements for Amazon Web Services: new features for comprehensive life cycle management of Amazon resources using Cloud Formation