Monthly Digest & Highlights


In April, ServiceNow Community hosted 3 Ask the Expert sessions and 1 Webinar discussion. Here are the summaries with Q&A highlights of each session. These sessions are available on-demand to watch at your convenience. And, if you still have questions regarding the topic, you can still post them in the discussion thread to get answers directly from the experts!



1.    Live Chat  Cloud Management with Amazon Web Services (AWS) with ServiceNow

2.    Live Chat  TechNow Ep 20 | New Features in Fuji Release

3.    Live Chat  -  CreateNow Developer Program

4.    Webinar  -    Discover the Value of Implementing Service Management Across the Enterprise




I. Live Chat | Cloud Management with Amazon Web Services (AWS) with ServiceNow

Expert: Chris Maloy


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Summary:  As more and more enterprises virtualize their data centers, offering and managing infrastructure as a Service can get complex.  Chris will show how to create catalog items quickly from Amazon Cloud Formation templates and show how to manage the process and billing of these resources through our Amazon asset dashboards. 

Q & A Highlights

Darren Mitchell asks: 

Does ServiceNow support more Cloud Providers than just Amazon?

Chris Maloy answers:

We currently support the ability to orchestrate integration of all sorts, but the OOB activities and workflows that come with the two we offer now are VMWare and AWS.  I know in our future releases we will be adding Azure and others.


Join the Discussion | Post Questions | Read the Q & A

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II.  Live Chat | Ep 20 - New Features in Fuji Release




Experts:  Chuck Tomasi & Kreg Steppe

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Summary:  Live from Knowledge15!  Join Chuck Tomasi and Kreg Steppe for TechNow Episode 20. This special show highlights new features in the Fuji release for building custom applications, what scoping is and what it means to you as you create awesome new solutions.


Join the Discussion | Post Questions | Read the Q &A



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III. Live Chat | CreateNow Developer Program




Expert: Ken Lee

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Summary:  ServiceNow developers are developing and deploying enterprise business applications on cloud application platforms, and in order to rapidly become productive, proficient, and agile application developers on the ServiceNow platform, it is critical that they’re able to easily find and access the necessary technical and product information.

The CreateNow Developer Program is for the global community of ServiceNow developers. These developers create applications, technology integrations, and other value-added solutions around ServiceNow products.  The program provides a portal of free content, technical resources and tools including access to free developer instances, and listing of events. It also includes a global online community for collaboration and sharing to help maximize productivity and efficiency.



Join the Discussion  | Post Questions | Read Q&A


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IV.  Webinar | Discover the Value of Implementing Service Management Across the Enterprise


Experts:  Steve Siegel & Daniel Cooper


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Summary:  In this webinar you learned how to help your enterprise operate faster and be more scalable by streamlining activities, tasks and processes that make up day-to-day work life across HR, Facilities, Finance Legal, Marketing and more.

Learn how ServiceNow has extended the IT service model across the enterprise - and developed a prescriptive service model that can help you define, structure and automate the flow of work, removing email and spreadsheets from your processes to improve the delivery and management of services.

In this webinar you will:

    • See case studies of how leading companies have applied the service model across the enterprise to streamline their processes and workflows
    • Learn how our service model improves service delivery by providing a self-service portal, service catalog, knowledge base and reporting tools
    • See a live demonstration of how to utilize out of the box templates to fit the needs of various departments throughout the organization
    • Learn how to gain increased visibility to demand, work flow and service delivery performance



Register to watch on-demand

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