With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with HI's Service Portal including some cool features to look for, navigation tips, and best practices.

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This episode covers:

  • Unauthenticated help page
  • Tour feature for the new site
  • Improved homepage
  • Improved incident form
  • Service portal mobile experience
  • Stay up-to-date with Portal news in the ServiceNow Community

For more information on the HI Service Portal, see:

 

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To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.