The ServiceNow Global Services team and one of our partners recently worked with a leading comprehensive healthcare provider in the United States. By deploying ServiceNow ITBM in just 12 weeks, we helped them sunset their legacy solution, and take control of their apps, projects, and financials by giving them an operational view of their capacity utilization.


As a national leader in healthcare, and constantly staying ahead in technology to maintain their leadership position, this organization is always looking for the best solutions to drive their business forward. As their EPMO Executive Director said, “we were suffering from death by a thousand manual spreadsheets and a lack of visibility across the portfolio”. This led to the replacement of their current solution, with ServiceNow ITBM. With only weeks to go until their current solution was up for renewal, they reached out to ServiceNow Global Services and our partner to get the job done.


Working closely with our partner – ServiceNow Global Services helped WellStar:

  • Sunset their current system and successfully import 206 projects to ServiceNow
  • Go-live with 20 new users of PPM and Resource Management, and 549 new users of Time cards
  • Gain operational visibility into capacity utilization of resources vs. a task based view
  • Get more detailed visibility into projects, timelines, status and cost
  • Easily classify opex vs capex costs
  • Charge time to specific tasks for any given project


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