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The ServiceNow Wiki is retiring starting December 10. Learn more: https://community.servicenow.com/community/blogs/blog/2017/11/20/wiki-retirement-scheduled-for-december-10-2017
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IT service management (ITSM) refers to the activities and processes that are performed by an organization to plan, deliver, operate and control IT services offered to customers. It is concerned with the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process and information technology.
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