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IT and Support Teams are constantly changing and evolving and who was once in charge of patching and upgrading instances, may be on a different project, team, or even no longer with the company. So to ensure your company is receiving critical updates regarding patching and upgrades planned on your instances, we encourage you to review your contact roles often and keep them up to date.
It's very easy to view and update your contact roles by going to the HI Service Portal and navigate to "Manage Company Profile." Under the "All Contacts" box you can select each role and this will display the person assigned to that contact role.
We send notifications out to the below roles and will remove duplicates if the same person's name is populated in each role, so we do recommend that you populate the roles with a unique point of contact to ensure multiple people in your organization are aware of the patching and upgrade schedule.
Contact Role Details: