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CSDM

Activity in CSDM

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Resolved! When the assignment group on the incident form is changed, display the assignment group's manager

Hi All,My Requirement is When the assignment group on the incident form is changed, display the assignment group's manager name on form. (Hint - Use Client script and script include) so i written everything but unfortunately it is showing an error in...

Question

How to model integrations/interfaces within CMDB?

Could anyone provide any guidance in to the best practice for modeling integrations/interfaces between applications within the CMDB? For example: web service call from application A to application BFlat file export from application C via nightly job ...

Question

Need Help Defining Business Service Offerings

I have a customer that has put in work to catalog the Services they offer to customers (outside of the company) - around 200 rows that outline what is available to external customers. Their services are cataloged in a spreadsheet at a low-level (i.e ...

Question

Restrict access to PA indicators/scores in the Scoresheet view

It has come to my attention that the PA Scoresheet page seems to ignore the ACLs for the respective Indicators and Scores - I'm impersonating an (admin) user with no access to certain Indicators and Scores (verified by opening the relevant tables) wh...

Question

Defining the 'Depends On::Used By' relationship between an Application Service and Infrastructure CI

I'm hoping someone in the community can add some thoughts on the Depends on::Used by relationship type when used to describe a dependency between an Application Service and an Infrastructure CI (such as a server). I'm determining whether the relation...

Question

SAP Business Applications & Application Services

Hello, We've probably handled this differently than some. My organization is currently manually gathering Business Applications and Application Services. We do not have ITOM and it's not really on our roadmap as of now. We've been asked to build out ...

Question

Resolved! Business Service Offerings - Relationships to other CI

Hi, when I look at the CSDM 4 whitepaper it explains that Business Service Offerings should depend on Application Services. That makes sense, however, when I look at the online documentation about creating a Business Service Offering using Service Bu...

Question

Resolved! Question around Dynamic CI Groups

Going thru and starting to setup Dynamic CI Groups to be used with our CSDM Implementation. Two Questions: As I am learning about Dynamic CI Groups, it is my understanding that these Groups can be used for Incident, Problem and Change, correct?If we...

Question

WAN Connection

Hi fellows of the flow, short question, as I haven't found anything resonable in docs, community or in the system itself. Customer want to document his WAN connections with Startpoint (Adress/GPS), Endpoint (similar), Provider, Bandwidth. Anyone an...

Question
San Diego

Old Knowledge base name is still reflecting in the portal

Renamed the existing Knowledge Knowledge base to Knowledge v1.01 by changing the title of the knowledge base.But, the old is still appearing in the portal, the new name is not reflecting in the portal.I have tried:1 . Cleared the cache and then trie...

Question

Changes records - massive/batch creation

HIWe received an internal request to create massive number of changes requests and to be included into the current workflow.I was trying to find out documentation and tricks regarding this task and I didn't find anything.I am assuming (maybe I am wro...

Question

Citrix Infrastructure CSDM/CMDB

Hello Community, I am facing the challenge of mapping our Citrix infrastructure in the ServiceNow CSDM model and in our CMDB. It must be possible to model the following hierarchy levels:Hierarchy level 1: Environment (number of environments = 2)Hiera...

Question

20 steps to align to CSDM

Getting your CMDB aligned to CSDM may seem complicated and hard to do. Yet, many companies have been successful in making progress with CSDM and getting their CMDB to a satisfactory level. It takes time, effort, and careful planning. Unfortunately, t...

Article

I need to convert OST emails into a CSV file. What are my options to achieving this?

Recently, I have found a solution to this query related to OST to CSV conversion. You have a couple of options to convert OST emails into a CSV file: Manual Solution: First of all, use any automated tool to convert OST to PST file then install Outloo...

Question
San Diego

CSDM 4.0: (any) Status attribute vs. Life cycle

The new CSDM 4.0 comes with several changes, and one of them is introduction of a new Lifecycle attributes. The following video by Scott Lemm and Mark Bodman provides nice insight into this topic and future product strategy. What I would like to shar...