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Featured 2024 Risk & ESG Events

2024 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Management (TPRM) | Business Continuity Management (BCM) Privacy Management | ESG Management   January Jan 9Live DemoTuesday, Jan 9 @ 10 am PST | 1 pm EST DemoCenter: Busines...

  • blog

Rename risk

Hi. Wondering if it is possible to rename a risk after it has been created and saved. I don't have access to do it. Field is greyed out.  Thanks. Carlos

  • Question

Risk creation on control failure

Hi Team, Does anybody know how do we create relation between controls and risks. Generally Risks are automatically created from entities when entity filters are added to Control objectives but my requirement is to create a Risk only on control failur...

  • Question

Document generation made simple using Document blocks

Document blocks Employee onboarding can get complex. With the multi-departmental processes come several documents that get generated, some of which need to be signed by the employee and/or their manager and filed away for auditing purposes. This carr...

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  • blog
  • Case and Knowledge Management
  • Employee Document Management

View csm entitlements in knowledge base

In the CSM Fundamentals course, there is a diagram that shows a contact can use the knowledge base to review entitlements, but when I logon as a contact and go to Knowledge, I do not see any entitlements. I can only see articles. Is there something t...

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  • Question

Dynamic rendering on Service Portal pages for Search Engine Optimization

Google and other Search engine crawlers find it difficult to process JavaScript. Since most modern websites are based on JavaScript, including ServiceNow Portal pages, this means crawling and indexing content on a public portal page can be unsuccessf...

  • blog
  • Knowledge Management
  • Multiple Versions
  • Search
  • Service Portal

Resolved! InSchedule() is not working as expected

Hi Guys,I am trying to alert users on a Service Catalog item when they select a public holiday or a weekend. The problem is it is very erratic, sometimes it works but sometimes it doesn't.Here is the code I have on the instance and the I tried with b...

  • Question

Items disappearing from the backlog

We use Request Items for intake of enhancements. I setup a triage board to be able to pull this in as part of the backlog. Management wants us to close the requests once they are put connected to a story. The problem is once your close the Request It...

  • Question
  • Agile Development
  • Service Catalog

Mandatory catalog variable to be made invisible on task form

Hello friends, I have created a variable "Cost_center" on catalog item in a variable set. The variable in Mandatory.Now, on Catalog Task form I want to make this variable invisible based on a condition that if  "Region" is "India".I tried with UI pol...

  • Question
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