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Activity in Products
Featured 2024 Risk & ESG Events
2024 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Management (TPRM) | Business Continuity Management (BCM) Privacy Management | ESG Management January Jan 9Live DemoTuesday, Jan 9 @ 10 am PST | 1 pm EST DemoCenter: Busines...
- blog
Featured Boost your teams’ ServiceNow skills and unlock your potential through Now Learning
Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and business operations. In this post-pandemic era, orga...
- blog
Featured Boost your teams’ ServiceNow skills and unlock your potential through Now Learning
Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and business operations. In this post-pandemic era, orga...
- blog
Featured Boost your teams’ ServiceNow skills and unlock your potential through Now Learning
Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and business operations. In this post-pandemic era, organ...
- blog
- Service Operations Workspace
Featured New! AI Academy on Now Assist in Knowledge Management
The latest AI Academy session has been posted on Now Assist in Knowledge Management. If you want to know more about generating articles with generative AI and what we have coming out for May, this is the academy session for you! I'll do a longer...
- blog
Email Client Template with script in Service Operation Workspace
Hi, In our Email Client Template, we populate CC with the watchlist and a Javascript function which retreives the members of o group : This configuration works very well on the ITSM view. From the SOW, the CC remains empty.If I only put the Watchlis...
- Question
How do you add a Knowledge Base (KB) to Employee Center Pro?
I've looked all over the place and can't find documentation, or a post, that explains how to add a Knowledge Base to Employee Center (Pro). In Service Portal, I can just go to the Portal and add it via the Related List. I can do the same for ESC, but...
- Question
Impact of setting a field to be inactive on the dictionary
On the dictionary there's an "Active" field. I want to know exactly what the impact is in ServiceNow of setting a field to be inactive on the dictionary, using that active field. I'm thinking here specifically of fields on CIs, or on tasks such as ...
- Question
Reference fields referring to the same list with a different layout
Hello ServiceNow folks,I am working on the configuration of a form, and have three reference fields that refer the same table but for each of them I would like to display different columns (a different list view). I have attempted to create different...
- Question
How to add a heading on now mobile app
How to add a heading on now mobile app. I want to remove banner image and keep only heading text on now mobile app. How can i add only heading on now mobile app?
- Question
How can we add 'Add' button in affected ci tab on Change task related list
Hello Experts I need to configure Add button in Affected ci tab in change_task related list, please let me know how can we add , OOB we have this add button on change_request same functionality i want it on change_task table RegardsRak**bleep**h
- Question
Require WORK NOTES IF ON HOLD REASON=change, problem or vendor
Hello has anyone implemented a requirement in which would require work notes if on hold reason was change request problem or vendor?how can we go about this easily? Thanks
- Question
Service Now Data Archival - Quick n Crisp
Hi All Just thought to bring many points at one place for Quick reference even though all are available in Docs here n there.Recently i was working with a customer where data was not archived in a decade resulting in Slow performance and high DB gr...
- Article
Are there any definitions or descriptions of the life cycle stages and statuses?
Hi all, Are there definitions or descriptions of each lifecycle stage or status? I am particularly interested in the following statuses of the logical life cycle process (describes in the CSDM 4.0 whitepaper) Pilot (ideation)On order (purchase)Pre-al...
- Question
ACL creation on sys_created_on
We have a requirement to add the "Date Created" field as one of the columns when a customer clicks on All Cases vis the CSM portal. I thought this would just be a view so I added it however this does not work and it looks like they do not have access...
- Question
Show Workspace landing page when user logs in to the instance
Hello, When an agent logs in to the instance , I have a requirement to show workspace landing page instead of default dashboard page to the agent . Is this possible ?
- Question
NLU bringing very wrong results with 100% reliability.
We have identified strange results using NLU. Some expressions that are not registered in the intent are achieved with 100% reliability. In addition, by using random letters we also hit some intentions the wrong way. Even giving negative feedback on ...
- Question
Predictive Intelligence
Hi All,i am facing an issue, when i try to train the Predictive intelligence classification solutions.i am getting an error, these all happening in PDI, how to train the solution by enabling the below feature as shown in image.and training is getting...
- Question
Cisco UCS Discovery
Hello,I am trying to understand the process to discovery cisco UCS FI, Chassis and Blades without using the Service Graph Connector for Intersight. I understand I need SNMP and applicative credentials, what I don't understand and cannot find so far i...
- Question
- Data Foundations
Auto resolve incident after updating additional comments
Hello, I am looking for a solution , where incident should be auto resolved when someone from incident assignment group make a update in additional comments. If no additional comments updated, incident assignment group members should get reminder ema...
- Question
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