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Featured 2024 Risk & ESG Events

2024 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Management (TPRM) | Business Continuity Management (BCM) Privacy Management | ESG Management   January Jan 9Live DemoTuesday, Jan 9 @ 10 am PST | 1 pm EST DemoCenter: Busines...

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Resolved! HR Agent Workspace More tab related list

Hi everyone, Im trying to modify these options like add or remove some of the options here: How can I edit these list? I already tried to check the related list. Thanks!

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Unable to send email notification

HiI used to send the email notification to the concerned group when the required conditions meet through Business Rule.I created an Event Registry, Email Notification and Business Rule.Everything is fine but there is an issue with the Email Propertie...

  • Question

Unable to add evt_mgmt_user role to itil role

are there certain roles that you cannot add to the itil role. Im trying to  add the evt_mgmt_user role to the contains section of the itil role. Its not allowing me to do.

  • Question

Script to replace inactive user and watchlist.

Hi All,I am trying to write a business rule on user table, suppose if the user becomes inactive then reassign all his change requests which he requested to his manager and if the inactive user is in the watchlist as well then replace him with his man...

  • Question

How to remove border from HR Survey answer?

Hi everyone! I have a simple Survey with 3 possible answers. Those answer have a border like shown below:I want to remove the blue border from the answers but I can't find the way to do it...When I inspected the page, if I remove a line of css in the...

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  • Case and Knowledge Management
  • Employee Service Center
  • Human Resources Service Delivery

Model Category for IP Addresses

Hello, OOTB there is a Model Category called IP Address. This Model Category is linked to the CMDB CI Class IP Address.So when we create a CI from the Class IP Address a "Unknown" Model is created and linked to the CIs Model ID field.I know the Model...

  • Question

Lists on base HR Workspace not visible for non-admin users

Hello HR Experts, We have an issue in our implementation. All non-admin users can not see lists in the HR Agent Workspace. To clarify:Users have sn_hr_core.basic roleUsers have workspace_user roleUsers have canvas_user roleUsers have access to HR cas...

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  • Question
  • Case and Knowledge Management
  • Human Resources Service Delivery

Predictive Intelligence

Hi All,i am facing an issue, when i try to train the Predictive intelligence classification solutions.i am getting an error, these all happening in PDI, how to train the solution by enabling the below feature as shown in image.and training is getting...

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Platform Analytics Migration Questions

Washington DC Patch 0 Hotfix 1 Trying to get answers to the following questions. Posted in the Developers forum but no answers so far. We have many chart type reports on dashboards. For some of these reports, the data table is displayed after the cha...

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  • Data Visualization
  • Platform Analytics
  • ServiceNow Washington DC Release

Schedule job to close Incidents

Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K

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Not Able to see Improvement Opportunity Widget for Change Request PO

Hi All , I have a issue with PO for change_request.I have created process configuration rules (process type) for table(change_request) and they are in active state but i am not able to see them in the Insight widget in PO Summary and Insights tab . B...

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  • Insight
  • Process Optimization
  • UI builder
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