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Activity in Products
Featured 2024 Risk & ESG Events
2024 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Management (TPRM) | Business Continuity Management (BCM) Privacy Management | ESG Management January Jan 9Live DemoTuesday, Jan 9 @ 10 am PST | 1 pm EST DemoCenter: Busines...
- blog
Featured Boost your teams’ ServiceNow skills and unlock your potential through Now Learning
Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and business operations. In this post-pandemic era, orga...
- blog
Featured Boost your teams’ ServiceNow skills and unlock your potential through Now Learning
Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and business operations. In this post-pandemic era, orga...
- blog
Featured Boost your teams’ ServiceNow skills and unlock your potential through Now Learning
Empower your teams to grow their ServiceNow skills in tandem with the pace of digital transformation Digital Transformation is a fundamental shift in IT infrastructure, customer experience, and business operations. In this post-pandemic era, organ...
- blog
- Service Operations Workspace
Featured New! AI Academy on Now Assist in Knowledge Management
The latest AI Academy session has been posted on Now Assist in Knowledge Management. If you want to know more about generating articles with generative AI and what we have coming out for May, this is the academy session for you! I'll do a longer...
- blog
How to hide a column macro on the cart layout page for a specific catalog item?
Hi All, How to hide a column macro (for e.g. Short description column in below screenshot) on the cart layout page for a specific catalog item?
- Question
LDAP integration - user import - manager field is empty for few users
Hello all, I am working on LDAP integration, and manager field is empty only for few users after the user import. out of 300 records approximately 100 users are not updated with manager value. Please help.
- Question
Update the CI on Outage Record When CI on Major Incident Form Changes
When I change the CI on a Major Incident and save the record, the CI on the associated Outage Record is not updating, rather it is creating a new Outage Record with the new CI. I want to update the previous associated outage record with the new value...
- Question
Business Applications - Mapping to Regulatory Requirements (PCI, SOX, SOC2 etc)
Hi All, We have a relatively immature deployment of APM and are really at the Crawl stage of deployment, with the exception we already have some levels of capability modelling, so have included this too. We do not have IRM, GRC or similar modules in ...
- Question
Resolved! How do you change the color of the Target line set on a PA Report?
My Widget on my dashboard is Type Timeseries and Visualization Column. I have a trend line showing but the Target line is slow light we can't see it clearly. Is there a way to change the color of the target line so it is more visible like the trend...
- Question
- Performance Analytics
if risk score is low then state should remain new, it shouldn't move to assess
I want to create a change model for low risk. If risk is not low then it should give a message that "this change model is for low risk change". and change can't progress to the approval state.
- Question
How to create an agent alert if it goes down
Hello everyone,I wanted to know if there is a way to create an alert in case the agent (client collector) is not available (down).
- Question
IRE Rule to avoid to update the OS for Windows Server
Hi Experts, Our requirement is , SG-SCCM should update the OS field only if OS value is blank and also-1. Discovery has primary privilege to update the OS info. - Discover can always update it.2. SCCM has secondary privilege. Only if blank, SCCM can...
- Question
I want to create a metrics when sate is changes from complete to in progress
Hi All, I will have to capture the metrics when state changes from complete to in progress. I can see the OOB script on incident table state field value. I want to capture when state is changes from complete to in progress. I think I need to get acce...
- Question
External Users Redirection to their separate Service Portal
Dear Community, I have created a public service portal for external users and directing them to login through side door as we have SSO enabled for existing users. When the external users are logging in, they are getting directed to UI not the servic...
- Question
- ITSM: General
why array printing one number multiple times instead of printing every record number under query??
var abc = [];var gr = new GlideRecord('incident');gr.addEncodedQuery('caller_id=77ad8176731313005754660c4cf6a7de');gr.query();while(gr.next()){abc.push(gr.number);}gs.print(abc);can anyone give me explanation in laymen terms??
- Question
Read-only role to view project status reports
Hi, My company has Servicenow-SPM , UTAH realease (and also ITSM). We have started using SPM 4 months ago.We would like certain project stakeholders to be able to view project status reports without being able to edit / modify projects. Our integrat...
- Question
Schedule job to close Incidents
Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K
- Question
SlimPulse To Buy or Not to Buy? Let Customer Reviews Be Your Guide!
SlimPulse is widely available for purchase through various reputable online retailers such as Amazon, eBay, and the official SlimPulse website. These platforms offer secure and convenient ways to order the product and have it delivered straight to yo...
- Question
- Rome
Business Capabilities and Impacted Business Applications fields on project form
Business Capabilities and Impacted Business Applications fields on project form: I can see the tables these fields refer to are cmdb_ci_business_capability and cmdb_ci_business_app but how do these tables get populated and from where? I don't have ex...
- Question
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