Email notification displays sys_id instead of value for referenced fields

Can anyone assist me with getting the fields to display correctly for non-text fields? It looks like it will display correctly only if the field is text but if it's a reference field or a drop down it's not pulling the displayed value for the variabl...

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Code not working in script step in flow designer whereas it is perfectly working fine in background

Hello community members, Code not working in script step in flow designer whereas it is perfectly working fine in background.Any idea what could be the reason? //background script works fine gives the content present in text file. var output = '';var...

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Depending on another variable value, remove / add options in list collector

On a catalog item, I have two variables:LocationAccessories If the Location is TEST, then I need to hide two of the accessory options from the list collector view. Below I have an OnChange Client Script, but it does not appear to be removing or addin...

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Items disappearing from the backlog

 We use Request Items for intake of enhancements. I setup a triage board to be able to pull this in as part of the backlog. Management wants us to close the requests once they are put connected to a story. The problem is once your close the Request I...

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What is the best way to export data from ServiceNow to Jira Service Management

• Question

NLU bringing very wrong results with 100% reliability.

We have identified strange results using NLU. Some expressions that are not registered in the intent are achieved with 100% reliability. In addition, by using random letters we also hit some intentions the wrong way. Even giving negative feedback on ...

• Question

Your subflow cannot be found. Subflow sys_id:p definition

I have installed the "Certificate Management" plugin and all of its dependencies, but for some reason, when i try to open the "Microsoft-Certificate Management" subflow i keep getting this error on my screen.Have it already happen to someone? 

• Question

User Criteria

Hello, Brief background: We support multiple companies within a single SNOW instance, and most of the companies have their individual catalog items. For that, we utilize "User Criteria".  We also have an L1 desk that handles all of the companies, and...

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• Service Catalog
• Service Portal

Null value is getting displayed in reference field

HI Community, I have a requirement; task needs to be assigned to requested for's hub.Requester's hub assignment group can be found in the field called Hub on the Location form of the location the requester is assigned to. For example, if the requeste...

• Question
• Service Catalog

Want to jumpstart your App Engine? There’s a ServiceNow Impact accelerator for that!

App Engine is ServiceNow's low-code/no-code development environment that lets anyone build powerful ServiceNow apps quickly and easily. It removes the complexity of traditional app development, empowering citizen developers with easy-to-use, collabor...

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• ServiceNow Impact

Editing navpage.do

Need some help finding where to edit our navpage.do Where is this done normally? 

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Can a Project task checklist be used to help calculate the percentage complete?

Hi, I have a requirement whereby a user is using checklists on project tasks to help track tasks. As the user ticks off each item on the checklist, he would like it to update the percentage complete field on the Project task, which in turn would roll...

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• Best Practices
• Project Portfolio Management
• Service Portfolio Management

Welcome to Developer Support!

If you have purchased an Advanced or Total Impact package, did you know you’re entitled to Developer Support? This valuable and powerful service lets your developers work with an expert ServiceNow support engineer to troubleshoot customizations, incl...

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• ServiceNow Impact