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Featured 2024 Risk & ESG Events

2024 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Management (TPRM) | Business Continuity Management (BCM) Privacy Management | ESG Management   January Jan 9Live DemoTuesday, Jan 9 @ 10 am PST | 1 pm EST DemoCenter: Busines...

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How to enable the Interceptor of Problem task?

Hi, I have disable the Interceptor of the Problem task as per the requirement to create Ptask from a problem record in 2 different related tab (Root Cause Analysis, Corrective Action:(General) ). Please check the screenshot below  problem_incident. N...

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  • Question

Can't see KB article text from mobile devices

We are currently on Utah and have a strange issue with KB articles.  When you access our Service Portal from a mobile device and view a KB article, only the images show up (no text) unless you check "Desktop site" in your phone or tablet's settings. ...

  • Question

reminder notification flow

Hi, I am having a requirement related to reminder notification...once a ticket is in awaiting info state for 3 days, i have to send a reminder notification to user, and after a 6 days also if the ticket is in awaiting info state.. i have to send a sa...

  • Question

Platform Analytics Migration Questions

Washington DC Patch 0 Hotfix 1 Trying to get answers to the following questions. Posted in the Developers forum but no answers so far. We have many chart type reports on dashboards. For some of these reports, the data table is displayed after the cha...

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  • Data Visualization
  • Platform Analytics
  • ServiceNow Washington DC Release

Vendor Risk is being replaced by 3rd Party Vendor Risk Management?

Good morning/afternoon, I have quick question(QQ) Is vendor risk is being replaced by 3rd party Risk Management for Washington upgrade because functionality shared in the videos are completely different than what we have been using. I would like to k...

  • Question

ServiceNow and Microsoft Copilot - Let KI search through articles?

I just read in https://www.microsoft.com/en-us/microsoft-365/blog/2023/05/23/empowering-every-developer-with-plugins-for-microsoft-365-copilot/ that a series of PlugIns for Microsoft's Copilot will be available and the graphic shows the ServiceNow lo...

  • Question

licensing for app engine studio roles

Hello Team, I will be creating couple of custom apps with roles. I would like to understand how licensing for app engine studio roles works.How it is different for READ and WRITE Role. If we have used OOTB roles and extend those roles, do we still ch...

  • Question

Disable delete option in form templates

Hi Team,To create incident quickly we have certain templates created and shared with the group. When a template is shared to specific group, all members have the option to delete the template. Because of this most of the templates being deleted by mi...

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Convert JSON Payload into a Table in Flow designer

Hi Team,I have created a custom action which connects to an oracle data base and run a SELECT query to get the records from a specific table.  Now the problem is, the response is in JSON format and i need to convert it into a table format to email it...

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Node Map Settings

Hi everyone!As part of the starter stories for the Core System Setup, there is one story where you have to configure the "Node Map settings so that users can view Node Maps with reduced edges allowing them to see more information in the default view"...

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