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Featured 2024 Risk & ESG Events

2024 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Management (TPRM) | Business Continuity Management (BCM) Privacy Management | ESG Management   January Jan 9Live DemoTuesday, Jan 9 @ 10 am PST | 1 pm EST DemoCenter: Busines...

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External Users Redirection to their separate Service Portal

Dear Community, I have created a public service portal for external users and directing them to login through side door as we have SSO enabled for existing users.  When the external users are logging in, they are getting directed to UI not the servic...

  • Question
  • ITSM: General

Read-only role to view project status reports

Hi, My company has Servicenow-SPM , UTAH realease (and also ITSM). We have started using SPM 4 months ago.We would like certain project stakeholders to be able to view project status reports without being able to edit / modify projects.  Our integrat...

  • Question

Schedule job to close Incidents

Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K

  • Question

MS Teams chat record is blank even though Auto Import is turned on

We have installed and configured MS Teams integration.  Auto import is turned on in the chat configuration. From an incident I can click on the 'Start Microsoft Teams Chat' button and initiate a chatHowever, when I click the link to view the chat rec...

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  • Question

How to hide the particular additional comments from the caller.

Whenever any other user replies to the email which was sent to him, it will populate in additional comments  and it is visible to everyone. I want to hide the visbility of that particular email which was replied by any other user from the caller. I'm...

  • Question

Approval for FSM Work order tasks

Hi Team, Once the field engineer done with the work for the WOT, there should be a approval button to trigger approval once the approval is done or approved then only the field engineer to close the task. Is it possible to achieve in servicenow for w...

  • Question
  • Performance Analytics

Enabling end conversation button in VA, if disabled

To enable the end conversation button in VA I faced an issue where I have to transfer users to a specific topic without user actually selecting it. After browsing through the community I came to know about switchTopic() function which was doing the m...

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  • Multiple Versions
  • Virtual Agent

Incident Impact and Urgency

Hi All, Should I modify the labels for Impact and Urgency within the Out-of-the-Box (OOTB) settings, or should I create new ones? Regards,

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