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Featured 2024 Risk & ESG Events

2024 Risk & ESG Events Integrated Risk Management (IRM) | Third-party Risk Management (TPRM) | Business Continuity Management (BCM) Privacy Management | ESG Management   January Jan 9Live DemoTuesday, Jan 9 @ 10 am PST | 1 pm EST DemoCenter: Busines...

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Live Agent Connect is not working

Hi, I am facing an issue with Live Agent Connect in my personal Instance. Configured the Queues, Service Channel and Assignment Rule in Advanced work assignment. Given the Itil, awa_agent, workspace_user etc all the relevant role to the Assignment gr...

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Resolved! How to get incident count in virtual agent chatbot

Hi All, We are customizing the virtual agent topic for displaying the count of incident. So we have to get incidents which are updated additional comments within last 3days only. For this I tried one code but it fetching all the active incidents of c...

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Schedule job to close Incidents

Hello Community, I have a requirement; I need to auto close the incidents which are not updated in last 30 days through schedule job which should run every day. can someone please help me with the code for this? Thanks & regards,Sanath K

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Edit Run by and Run Date and Time in PDF

Hi All,When we generate a PDF or export record as PDF, the PDF has "Run by" and "Run Date and Time" in header. Can we rename "Run by" to "User" and "Run Date and Time" to "Timestamp"? if yes, how can we achieve? Thanks!

  • Question

Incident Impact and Urgency

Hi All, Should I modify the labels for Impact and Urgency within the Out-of-the-Box (OOTB) settings, or should I create new ones? Regards,

  • Question

Is there some changes to itil role?

Hello experts,I encountered this behavior but I am not sure if this is changes in Washington Version.For both Utah and Vancouver version (based on PDI test), there is no added role for survey_reader when the itil role is added to a user. But in the W...

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Cannot create Project Budget on Subprojects

I have a top project and subprojects below it. The problem is that I do not have the possibility to create a project budget in the subprojects (related links) and I also have the project budget tab available in the related lists. As soon as I decoupl...

  • Question

CMDB Data Manager Policies not working

I created a bunch of CMDB Data Manager policies in our Dev Instance using the CMDB Workspace. I then moved them up via Update Set. The first thing I noticed in our Test and Stage instances are that they do not show in the CMDB Workspace. But when I n...

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How to create the ATF for the requestor manager approval

Hi All, Can Someone please help me on the below query. I have created the ATF for the service catalog testing.After the Requested item form is open need to add the approval step in that how to add the ATF test step for Need to select the approval use...

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Where can I customize the browser tab for Employee Center?

I am in the process of migrating from the Service Portal to Employee Center.  I've managed to configure it and customize it as needed for my company, but I can't seem to find where I can customize the way it displays on the browser tab.  Does anyone ...

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calculate duration on the past 3 years cases

Hi all, I am writing a fix script to Calulate Duration on the past 3 years case records.Duration should calculate the difference between the opened date and resolved date. This script does not seems to be working and cant see any errors thrown.Can an...

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