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Service Management

Activity in Service Management

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Migrating Tickets from Zendesk to ServiceNow

Hi All, Has anyone migrated Zendesk tickets to ServiceNow?Could you please help me on the detailed steps and documentations if possible. We have gone through the product documentation below; we need more details and possible ways to achieve this. Set...

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Business Service, Technical Service, Application Service... Oh My.

Hello,It has been a few years since I have been involved in architecture/configuration discussion related to SNOW. Our organization is now looking to move to a new instances in attempts to get back to SNOW best practices. The conversations taking pla...

Question
Customer Service Management

Flow approvals based upon a range of field values (number) taken from a MRVS

Hi,Hoping someone can assist with this, please? I have a catalog item that uses an MRVS (muli row variable set) to allow the customer to enter both a Quantity and individual Unit Price - this is then worked out into a third field of Total Price for e...

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Public Holiday for specific ITIL users

Dear Community, We have two ITIL teams in two different countries and they have different public holidays. How can we add two different holidays to the SLA? Regards,Burhan

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ITSM

How to delete attachment in Incident from one Instance to another.

Hi Team How can we delete the attachment in Incident from instance to another using Rest? Regards, Priya

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Make populated values ReadOnly in the selected(right) side of slushbucket

Hi All,Could I please have your help for the below requirement.We have a form from which we can add new groups to the existing users who are already part of groups. Upon user selection, slush busket will be made visible where the "Selected" section w...

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Resolved! Asset record is not created

Hello Team, I am discovering some printer but for some reason asset record is not created even though I have Manf and Model information discovered. Is there any property which needs to be set? Any help greatly appreciated. Thanks,

Question
Quebec

Status report creation problem/issue

Hi team,For only one project we are not able to create a report. After creating a report, we are not able to save it and dont see it within the list of previous reports.Could you please help us to solve the issue?

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hrsd

When the person who an approval task access to the case home view can´t see the text in the "Description" tab.

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When Approval is rejected then Request state should populate automatically into closed Incomplete.

Hii @christopherperry I have Designed a Flow Designer for a Catalog Item.When Request is submitted then flow designer is triggereing correctly but when Approval is rejected in ritm then Ritm state is coming into close incomplete. but Request state i...

Question
San Diego

Show Parent field on demand form and establish /Child relationship for Demand to Demand

Hello friends ,How to Create Demands with Parent-Child Relationships on Demand form.Parent/Child connection is only to establish a Parent/Child relationship for Demand to Demand. Thanks

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Cannot use '\' in knowledge article because it doesn't show up in our chat bot

Hello, Apologies if this isn't the right forum. We use our SNOW Knowledgebase to house I.T guides and how-to's for both our internal support teams and our user base. For one of our how-to's, it is showing the user how to map a printer from the serve...

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Remove duplicate records

Hello All, We have an instance where the records are created with 2 different sources. Due to this there are many duplicates records were created. I need to remove the duplicates to make sure that only one record is available, I have an CI as discove...

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when i relate parent incident to a problem ticket, then automatically child incidents to be added

Hello , Today when i relate a incident into a problem ticket and lets say its parent incident ( to which 5other child incident are related)-> only 1 incident gets added. I want to understand the possibility that if i relate a parent incident automati...