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With ServiceNow Service Management, you can refine, structure and automate the flow of work to streamline service delivery. Underlying effective service management is a common service model that connects providers and requestors. Our customers have standardized on ServiceNow for enterprise‑wide service management — applying the service model to many different use cases outside of IT, into the broader enterprise and beyond. HR, facilities, field service and other service domains use our model to manage all of the service relationships that make up the contemporary workplace.