• Is it possible to extend the Knowledge search capability to include external sources/repositories?

    In an effort to maintain a single tech support interface I would like to present search results that include content that is stored in other tools (like SFDC) in the ServiceNow Knowledge results list.  I have bee...
    Terry Haws
    last modified by Terry Haws
  • do and don't of Domain Separation

    Hi there, Someone asked me do and don't of shared domain or Domain Separation. Can anyone please advice on this.
    Prashant Gautam
    created by Prashant Gautam
  • SLA Engines

    How many types of SLA engines are there in SNOW and what is the difference
    Prashant Gautam
    last modified by Prashant Gautam
  • Best practice to store images used in KB articles?

    Hi, What would you suggest to store the images used in HTML content of KB articles? Image Library or attachment?   If we store the images in the library, we have 2 drawbacks: - the library will grow and it ...
    Valerie Gallot
    last modified by Valerie Gallot
  • Different SLA schedules in SNOW. Can we run the SLA on CI schedule or a group based schedule    If yes then how

    Different SLA schedules in SNOW. Can we run the SLA on CI schedule or a group based schedule    If yes then how
    Prashant Gautam
    last modified by Prashant Gautam
  • What is the best practice to keep Word AND PDF as attachments to a KB article?

    Hi, We have many articles in the KB that consist in a PDF file. The PDF file is an attachment to the KB article. (at the beginning it is an attachment to the Submission, and when the submission is published, the att...
    Valerie Gallot
    last modified by Valerie Gallot
  • kb_view not playing nice...

    We've created a site (psc) based on the ESS site.   One difference I've noticed is how the the kb_view.do page is rendered in each site.   When I navigate to <server>/ess/kb_view.do?sys_kb_id=...., I...
    matthew magee
    last modified by matthew magee
  • How to restrict Knowledge articles based on User Groups

    Hi,   How can I restrict the knowledge Articles under Self-Service to the group that user belongs to. I tried changing the ACL's which did not work. Is their another way that we can achieve this. Thanks, Vamsee.
    vamsee krishna
    last modified by vamsee krishna
  • Any known error concerning SysAttachment.copy method?

    Hi, We have a script include that is used when a user publishes a submission (kb_submission) to create an article (kb_knowledge). Unfortunately the attachments are not copied from the submission to the article... W...
    Valerie Gallot
    last modified by Valerie Gallot
  • Instance logs off frequently

    Hello All,   Our Service-Now instance are getting logged off for every 30 mins if we keep it idle and requires authentication to login back.   Could anyone provide idea as where to change the settings for ...
    jai123
    last modified by jai123
  • What are the ACL by default for kb_knowledge and kb_submission?

    Hi, Sorry if my question seems to be silly... I would like to know what are the ACL by default for kb_knowledge and kb_submission tables (ACL for read/write/create on the tables)? ACL have been modified by our inte...
    Valerie Gallot
    last modified by Valerie Gallot
  • spell check does not work in Knowledge

    When in a Knowledge article (new or updating) for most of the users spell check does not work. It does work in Incidents, request, task.   It does work for some of the users. Has anyone herd of this?
    Tisha Tietz
    last modified by Tisha Tietz
  • Business Rule Transform synchronously

    Hi All ,   I am getting below error, when trying to create incident via Perl script from background.   Operation against file 'incident' was aborted by Business Rule 'Transform synchronously^e60f95b719bbdd...
    Surabhi Tiwari
    created by Surabhi Tiwari
  • Import external Knowledge Base Articals from static XML file

    Hi, I am looking for importing several knowledgebase articles which are stored in external XML file. Is there a way to import knowledge into SN from static XML file ? Thanks !!
    dpatel
    last modified by dpatel
  • Limit the quantity of the cart_ SERVICE CATALOG

    What is the best practice and most useful way to Limit the cart to only have item have 1 quantity?
    Jason Humphrey
    last modified by Jason Humphrey
  • Faq Question in ESS

    Hello, Need help the Frequently asked Question.  Would like FAQ's to show in alph
    Youlander Carson
    created by Youlander Carson
  • Relate Knowledge Article to another

    Hi,   Is thir a way to relate one Knowledge Article to another? We have created a tab called "Related Knowledge Articles" which have the Edit and New buttons in the Related list.   When I select the "New" ...
    vamsee krishna
    last modified by vamsee krishna
  • GlideAggregate - limiting number of records

    The GlideRecord when making UI Pages makes it very easy to set the number records display by SetLimit().   However, when grouping data with GlideAggregate, setLimit does not seem to come into play. I know I can ...
    MG Casey
    last modified by MG Casey
  • "The content of elements must consist of well-formed character data" every time when using Less Than symbol

    Hi,   I get this error every time I try to use a Less Than Symbol (<) in a query while in a UI Page. Anyone else have similar issues or see something I am doing wrong??
    MG Casey
    last modified by MG Casey
  • How to set display value of a date/time field to just date in GlideRecord?

    Hi,   I am trying to make a UI page that pulls just the date back on a date/time field that is queried, but seem to be unable to figure it out.   <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glid...
    MG Casey
    last modified by MG Casey