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Featured CMA vs. CTA – They are the same, right?

CMA vs. CTA – They are the same, right? Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

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Featured Instructor Led Class Schedules Are Open and Available for Registration-Find Upcoming Dates Here!

Registration is Open for Instructor-Led Training Classes! Searching for the right course to help you on your Career Learning Journey, look no further! Find all available courses ServiceNow offers and the class schedules by region that will support yo...

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Featured Important Mainline Certification and Delivery Accreditation delta exam changes

We have always been committed to providing valuable credentials for our learners as they look to expand their skills on the ServiceNow platform. Throughout the years, we have seen tremendous growth in our certification program and the number of peop...

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Resolved! Now Assist for IT Service Management Delivery Accreditation exam

I do NOT want the answers for the "Now Assist for IT Service Management Delivery Accreditation" exam, I just want to know where to find the answers. I've taken the exam five times now, and failed every time. So far as I can tell, only three of the ...

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Change Management Essentials

Hello, I have recently been trying to go down the Change Management Essentials pathway through ServiceNow Learning. However each time I select to resume the content or view the next chapter I get brought straight to ServiceNow Impact page... Is this ...

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CSA certificate not showing in NOW learning Portal / profile

Hi Can someone help me to with my question? I am not able to see my certifications in the My Certifications section in ServiceNow portal. I webassessor is linked to the portal.

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Need to transfer Now Learning contents from one account to the new account

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obtaining CSA exam voucher for re-entry

All, I am re-entering the certification program after certs expired. I understand all I need to do is test out. But I have lost access to my old NOW account with history of my certs. And now I need to obtain a voucher to take CSA exam. How do I gain ...

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Share your thoughts with us.

Share with us your most important lesson you learned from this ServiceNow implementation in the course.

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Resolved! Micro-Certification - Welcome to -Assessment Simulator Task 1: Personalize Your Instance - Failed -

I did what is detailed below: Task Instructions:1. Impersonate 'Platform User'.2. Set your instance preferences to show date and time formats on forms.3. Set your instance preferences to show help tips on forms. But the Validate Task is always failin...

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What is the response time for cases on Now Learning?

Is there a expected response time for Now Learning to come back to users via cases? I raised a case over three weeks regarding issues with a CIS exam and am still waiting on a response. I have since raised two new cases but none have been responded t...

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Documentation on Major Incident Management Module

Hello, I am looking for any documentation / training on the ServiceNow Major Incident Management Module. Any help would be greatly appreciated! Thank you!

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Can't find Form Builder in Additional Actions. Xanadu - CSA fundamentals - NowLearning. Section 4.

HI all. Newbie here learning Fundamentals before my cohort class begins. On Section 4 labs, I can't find "form builder" from Additional Actions list. It's just not there. Any thoughts why? Is my "instance" to blame? Outdated? I'm impersonating...

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asked to transfer my certificate to the companies email id

I have a query regarding ServiceNow Certification. Recently, I cleared the CSA exam and received my certificate. However, my company has asked me to transfer the certificate to the company email. I would like to know if I can transfer my certificate ...

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Asked to transfer my ServiceNow Certificate to companies email account

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interface between eMASS and servicenow

looking forward to see if anyone has made this connection between these two applications, as we are looking to both automate and centralize of RMF process

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Virtual agent simulator task 14 - edit conversation flow

Hi guys, I'm completely stuck at task 14 in the virtual agent simulator, task edit conversation flow. The advice thrown by the simulator validating task is "Did you complete the missing branch conditions?", which I do believe I have. The doubt I hav...

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UI Policy not working on native view of record producer

While working on record producer, when clicking on "try it" UI action, the Catalog UI policies are not working on the view that appears(catalog_cat_item_view). The same catalog UI policies are working on the portal view. Is there a way we can fix it?