ServiceNow + SumTotal Boosts Productivity with Learning in the Flow of Work

[Swastik]

The need for continuous learning in the workplace is more critical than ever, with 14% of the global workforce requiring new skills over the next decade. But ask learning and development leaders why successfully upskilling their employees is easier said than done, and they’ll offer the same reason — not enough time.

Staying ahead of technological advances and workplace changes is challenging for companies and employees alike. Whether organisations are looking to adopt new technology or bridge skill gaps, the need for learning is more critical than ever.

Introducing the solution to the challenge of time and productivity, a new integration of SumTotal course content into ServiceNow’s Learning Posts. By placing learning in ServiceNow workflows, companies can put learning at their employees’ fingertips whether they’re working from home, the office, or in the waiting room of their kid’s soccer lessons.

ServiceNow is known for boosting employee productivity through its digital workflow offerings, which place all the tools employees need for their role in one central place. With Learning Posts, part of ServiceNow’s Employee Journey Management solution, ServiceNow leverages its workflow efficiencies to address the challenges of upskilling a distributed and busy workforce.

Here are a few ways SumTotal and ServiceNow’s new integration not only brings learning into the flow of work but also boosts long-term employee productivity.

Personalised learning recommendations for all employees

While many organisations offer learning to their employees, there’s not always a simple way to surface learning opportunities in the moment to employees when they need them. The Learning Posts solution embeds learning into the flow of work to create an omnichannel personalised learning experience into an employee’s daily task flow. Via integrations, SumTotal catalogs can be embedded into Learning Posts to help employees quickly upskill.

It can be challenging for employees to get the right learning in the right moment of their employee journey — from onboarding to promotion to returning from leave. In moment learning ensures employees are supported throughout their entire lifecycle with a company and are equipped to learn the skills they need when they need them.

Unified Search Experience

Search is often the first touch point for an employee. Considering enterprise companies may have various portals for different employee learning activities, it can be challenging for employees to navigate to different portals and get the right knowledge for their respective activities. It’s imperative that we have one unified “starting” point for employee journey, where employee can search for relevant courses and training via AI Search, rather than going to individual different portals. Through our integration with SumTotal, employees can directly search for any training/learning course via Employee Center.

Upskilling with the world's leading catalogs

By adding SumTotal to ServiceNow workflows, employees always have access to the latest skills via catalogs prepared by leading Subject matter experts (SME). Instructors create content that keeps pace with industry trends to update courses regularly so that learners can immediately apply skills and keep their companies ahead of the curve.

Hybrid learning your organization can trust

Single sign-on (SSO) logins for employee tools are a powerful component of enterprise security and experience. Companies that enable the SumTotal integration with ServiceNow will get the ability to have learners use SSO technology so that one login is used for both offerings. Learners get quick access to their courses without having to key in the credentials.
Boost productivity and put learning in the flow of work today

The ServiceNow Integration with SumTotal course content infuses learning into the moments that matter most for employees resulting in a more knowledgeable and productive workforce.

If your company is an existing ServiceNow and SumTotal customer, talk with your ServiceNow account manager about enabling SumTotal course content in your Learning Posts.

Resources

Learning Post Documentation 

SumTotal Integration Documentation 

Learning Post community blog