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The inbound email flow in ServiceNow streamlines the process of capturing, processing, and managing incoming emails within the platform, helping organizations to efficiently handle various tasks and requests. Out of the box (OOB), ServiceNow's inbo...
Welcome to the Digital Portfolio Management (DPM) Community series! Get answers to some of the most frequently asked questions about DPM below: Here’s what the covered: OverviewPortfoliosKPI GroupsWorkspaceIntegrations Overview Digital Portfoli...
We often come across a common business requirement that is to make the attachments available from one table to another. For eg. Attachments from RITM (sc_req_item) table to Approval (sysapproval_approver) or Catalog Task (sc_task) table. We all are q...
1. Update the Standard Change Properties to set the default risk value on templates as Low. 2. Risk should be a mandatory field when proposing or modifying a template. 3. Users should not be able edit risk manually when a Standard change is created ...
There have been instances where we have been asked to control the display of fields on popup of reference type fields.Like in below snapshot if we wnt to display the related list or the additional fields which are not visible on the reference field...
Playing with Attachments in ServiceNowAttachment Tables:1. Sys_attachment2. Sys_attachment_docs"sys_attacment" has got ONE-TO-MANY relationship with "sys_attachment_docs" tableAttachment in ServiceNow - Overview:a) Parent transactional record referen...
Hi there, I recently passed my certification of CIS-ITSM and I want to share with you my journey. The following steps are the prerequisites and have enabled me to prepare for the examination. It is assumed that you have already passed your CSA certif...
Introduction Welcome to the Frequently Asked Questions guide for Now Assist for ITSM. Please comment if you have a question not addressed here, and keep checking back for updates. Table of Contents What is Now Assist for ITSM? Implementation & Set...
I have gone through many articles & community queries on how to copy the activities/journal entries between parent & child tables [Bi-Directional]. Either it can be RITM & SCTASK (Or) CHANGE REQUEST & CHANGE TASK (Or) PROBLEM & PROBLEM TASK etc., Bu...
Hi all, With the impending advent of Flow Designer becoming the new De Facto Tool for Workflows in ServiceNow I decided to utilise the tool for use with my customers Service Catalog. But was hit by a roadbloack: How do I access Variables from a Multi...
Reference Qualifiers 1.0 Reference Qualifier:- Reference Qualifiers are to create filters that restrict the data that is returned for a reference field. A reference field stores a link (reference) to a field on another table, making the records/fiel...
Welcome to the Now Assist for ITSM Quick Start Guide If you're just starting your Now Assist for ITSM journey, then you've come to the right place! This guide shares a quick overview and will help you get up to speed on activating and realizing valu...
Welcome to the Digital Portfolio Management (DPM) Community series! DPM Overview: Digital Portfolio Management (DPM) is a unified workspace that allows service and application owners to holistically view and collectively manage their services a...
Welcome to the Digital Portfolio Management (DPM) Community series! Watch curated video overviews and deep dives to help you navigate the DPM workspace and achieve exceptional outcomes. These resources are designed to enhance your skills and exp...
Welcome to the Digital Portfolio Management (DPM) Community series! As you get started with your DPM implementation, it is essential to know these key features that will help you achieve your desired outcomes. Understand and deep-dive into featu...
Welcome to the Digital Portfolio Management (DPM) Community series! This guide will help you plan and start your implementation of DPM to be set-up for success. Guide Overview IntroductionDetermine your ServiceNow® license typeDetermine the ...
Welcome to the Digital Portfolio Management (DPM) Community series! Are you ready to start your DPM implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resou...
Problem Management and making it successful Why is Problem Management important? The goal of zero-incidents to improve the resiliency and efficiency of enterprise IT is one shared by many. This becomes harder to achieve as enterprises adopt new ...
Adding catalog items variables as columns in application modules. Many times we come across the requirement wherein customer wants the catalog item variables to be displayed as columns in list view of modules. This article describes simple steps to a...
Generate PDF from UI action Sample code : You can use the below code in your UI action to generate a PDF. function generatePDF(){ var sysparm_table = g_form.getTableName(); var sysparm_sys_id = g_form.getUniqueValue().toString(); var link='h...
seanflack
britta
Dan Bruhn
ServiceNow
Lisa Latour
