Incident Management Overview

[Archana Reddy2]

Hi,

I am not able to see the attached text/file. Can anyone see it or does anyone have it?

Thanks in advance,

Archana

[RafC]

https://www.youtube.com/watch?v=ryxjWBOq3sQ&feature=emb_title

[Archana Reddy2]

Thank you @Rafael Cardoso ..!!

[Bryan Cole]

Definitions in this video are from ITIL 3, and have been improved. It may seem silly, but I point it out because ITIL 4 has made some changes to make things less complicated.

Definition of Incident:

"An unplanned interruption to a service or reduction in the quality of a service."

Definition of Incident Management:

"The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible."

[Rob Levy1]

Good intro - watch this one twice - still worth watching maybe even a third time

[Mary Vanatta]

This needs to be updated to be CSDM aligned. 

[miguelrod1]

Thanks! I gained a better understanding the different stages and practices that lead to incident getting resolved.

[Sandro Maximo]

helpful

[Boris Ortiz1]

helpful

[Mohammed Kemal]

[Mohammed Kemal]

[Marivaldo Nova1]

Veri good

[Daniel Junqueir]

Easy to learn!

[Andre Moreira1]

Great content!

[Felipe Dockhorn]

Great content!

[Goncalo Freire]

I've followed it step by step. Great!

[User290317]

Thanks

[Haseeb Ahmad2]

Helpful

[pramodini1]

Great..

[pramodini2]

Great1.

[Sumedh Gajbhiye]

helpful

[Heidi Wilson]

All of these course are well organized and informative for users new to ServiceNow.

[Bharat Shinde]

Helpful, Thanks!

[SHIVANI KHEDEK3]

Hi Archana, find the attachments attched here : https://community.servicenow.com/community?id=community_blog&sys_id=b0a408a5dbd7bf0014d6fb24399619ce

Thank you.

[Raghavendra Rao]

yah, actually i saw before clicking on the video. but when click on video its disappeared.