Incident Management Overview

Hi,

I am not able to see the attached text/file. Can anyone see it or does anyone have it?

Thanks in advance,

Archana

https://www.youtube.com/watch?v=ryxjWBOq3sQ&feature=emb_title

Thank you @Rafael Cardoso ..!!

Definitions in this video are from ITIL 3, and have been improved. It may seem silly, but I point it out because ITIL 4 has made some changes to make things less complicated.

Definition of Incident:

"An unplanned interruption to a service or reduction in the quality of a service."

Definition of Incident Management:

"The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible."

Good intro - watch this one twice - still worth watching maybe even a third time

This needs to be updated to be CSDM aligned. 

Thanks! I gained a better understanding the different stages and practices that lead to incident getting resolved.

helpful

helpful

Veri good

Easy to learn!

Great content!

Great content!

I've followed it step by step. Great!

Thanks

Helpful

Great..

Great1.

helpful

All of these course are well organized and informative for users new to ServiceNow.

Helpful, Thanks!

Hi Archana, find the attachments attched here : https://community.servicenow.com/community?id=community_blog&sys_id=b0a408a5dbd7bf0014d6fb24399619ce

Thank you.

yah, actually i saw before clicking on the video. but when click on video its disappeared.

Thanks! I gained a better understanding of the different stages and practices that lead to incidents getting resolved