07-24-2022 01:06 AM - edited 03-24-2023 06:27 PM
You may have already used a Virtual Agent implementation checklist as you're just starting out building your Virtual Agent. It contains important steps such as readying your Knowledge Base, Service Catalog, and creating a change management process.
So you've crushed that checklist and ready for more? Here is a deeper dive checklist as you configure Virtual Agent in your instance, with links to documentation:
A spreadsheet version of this checklist is also available to download below!
Virtual Agent Implementation to-do's
Integrate with a messaging app like Teams, Slack - docs
In the CI Home page, configure your Greetings and other setup topics - docs
hello @Victor Chen - Thanks for this valuable document, I have one question, what are the prerequisites or maturity levels I should have in my platform to implement a Virtual agent?