Nice video, thanks. I'm looking for a way to have different levels of KB accessibility/visibility on the Knowledge Homepage. I.e. only the KB's for one department, one team or just a customizeable personal view with a selection of KB's. I have not found a way to do this in the Knowledge homepage.
Love the knowledge base function. Is there a way to limit how many knowledge base pieces of information ar on the front or the view portion of the screen. I did not catch from the filter how that would work for the user? or if the Knowledge Base Admin would organize that custom function.
ITIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of this ITIL process is to improve efficiency by reducing the need to rediscover knowledge.
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