User Experience | How to Use the Knowledge Base

[Maggie Wade]

Defining those categories will be key so an associate is not overwhelmed with questions.

[Annie17]

Our KB system is on multiple platforms in my organization, but I think this is definitely going to help us streamline.  Great post!

[Nagendra Dudi1]

helpful

[Gnanamani Thiya]

Good introduction on Knowledge base

[Kelly Mullins]

Knowledge Base looks to be a great resource for our end users.

[Dawn11]

To the point and helpful, thank you!

[Edgardo Amaya1]

great video, thanks!

[Erik24]

Nice video, thanks. I'm looking for a way to have different levels of KB accessibility/visibility on the Knowledge Homepage. I.e. only the KB's for one department, one team or just a customizeable personal view with a selection of KB's. I have not found a way to do this in the Knowledge homepage.

[Mike C1]

Knowledge is power, especially if it's easy to find!

[Rebecca19]

KBs are exciting! I'm currently in libraries and I wish our current platform made it this easy. I'm looking forward to using ServiceNow.

[Gayle]

Love the knowledge base function. Is there a way to limit how many knowledge base pieces of information ar on the front or the view portion of the screen. I did not catch from the filter how that would work for the user? or if the Knowledge Base Admin would organize that custom function. 

[Gayle]

I like the rating feature and how the most common articles are shared. 

[Gayle]

I like the green check mark, to help identify which questions have the best practices or best answers. 

[Rob Levy1]

Good intro

[Mohammed Kemal]

ITIL Knowledge Management aims to gather, analyze, store and share knowledge and information within an organization. The primary purpose of this ITIL process is to improve efficiency by reducing the need to rediscover knowledge.

[Shafi Niazi]

Great video. thanks.

[Juliet3]

Impress with how you can streamline in one application.

[Josh4]

Very thorough explanation of using KBs!

I'm looking forward to learning how to further employ them within app development.

[Imran33]

Great!.Loved it.

[Hitoshi Ozawa]

Good introductory video on features.

I'm finding that many people don't know about comments and this video provides a good explanation.

[Lawrencium94]

Great video!

[Mahendra13]

Good Intro Video on KB!

[miguelrod1]

this helped me so much regarding how to knowledge bases in the service now portal

[Michael242]

Good overview. Thanks! 

[DJ Villaflor]

Great!

[Nicole Tupaz]

Well Explained! Thank you

[Clarice Ara_ez]

Useful Video

[Mischelle Noha1]

Very helpful

[Justine Garcia1]

Learned a lot! Thanks

[Jesse22]

Very Helpful

[Kumar Vasan]

Clearly articulated! Very helpful.. 🙂 

[Tyler Locke]

This is a great summary of a good resource I would like to begin adding to and using.

[Sandro Maximo]

helpful

[Boris Ortiz]

Great video!

[xavier1]

This is a great overview!

[Marivaldo Nova1]

This is a great overview!

[Aiza]

Good to learn!

[Daniel Junqueir]

Easy to learn!

[Zachary_stone]

Helpful run through of some of the KB capaibilities

complete - 9/13/21

[Andre Moreira1]

Great content!

[Felipe Dockhorn]

Great content!

[Goncalo Freire]

Great content!

[Goncalo Freire1]

Great content!

[User290317]

Thanks alot

[SJoshi]

well-presented.

[Haseeb Ahmad2]

Helpful

[pramodini2]

Great.

[Sumedh Gajbhiye]

helpful

[pratiksha wagh]

great

[Heidi Wilson]

All of these course are well organized and informative for users new to ServiceNow.