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Heath Ramsey
ServiceNow Employee
ServiceNow Employee

This page lists the Performance Analytics content packs that should be activated with the Performance Analytics for Customer Service entitlement. Cross-reference each plugin with the version of ServiceNow instance you are running to determine what you should activate.

 

Important Note!

The content packs are dependent on the other solutions you have activated in the platform. The list of required plugins that will also be activated during content pack activation is displayed in the activation dialog box. See the Activate page for more details.

 

Plugin NameKingstonLondonMadridNew York
Performance Analytics - Content Pack - Change Managementxxxx
Performance Analytics - Content Pack - Communities x xxx
Performance Analytics - Content Pack - Customer Service (New)xxxx
Performance Analytics - Content Pack - Field Service Managementxxxx
Performance Analytics - Content Pack - Incident SLA Managementxxxx
Performance Analytics - Content Pack - Problem Managementxxxx
Performance Analytics - Content Pack - Request Management (Requested Item)xxxx
Performance Analytics - Content Pack - Request Management (Requests)xxxx
Performance Analytics - Context Sensitive Analytics for Change Managementxxxx
Performance Analytics - Context Sensitive Analytics for Customer Servicexxxx
Performance Analytics - Context Sensitive Analytics for Incidentxxxx
Performance Analytics - Context Sensitive Analytics for Problem Managementxxxx
Performance Analytics - Spotlight - Change Spotlight Content Packxxxx
Performance Analytics - Spotlight - Incident Spotlight Content Packxxxx
Performance Analytics - Spotlight - Problem Spotlight Content Packxxxx
Performance Analytics - Spotlight - Request Spotlight Content Packxxxx
Performance Analytics – Content Pack for Major Incident Managementxxx x
Performance Analytics - Content Pack - Advanced Work Assignment  xx
Performance Analytics - Content Pack -Customer Service Management – Advanced  xx
Virtual Agent Analytics Dashboard  xx
Version history
Last update:
‎11-14-2017 05:00 PM
Updated by: