Introducing ServiceNow Service Graph
What is Service Graph? Service Graph is the next-generation system of record for digital products and services. It is the digital data foundation for using ServiceNow's platform and products. Historically, the CMDB has focused on infrastructure, assets, and their relationships. However, as IT organizations embrace agile methods and modern technologies, they now need a consistent, data-driven approach to the entire technology stack – from infrastructure to the application layer. Unlike traditional CMDBs, which focus primarily on infrastructure and relationships, Service Graph is the repository for data that spans the entire lifecycle of digital services. Besides including infrastructure, it also extends into areas such as planning, application development, DevOps pipeline and deployment, performance, cost, portfolio optimization, and other business processes. Service Graph underpins all ServiceNow capabilities, creating unified visibility and allowing ServiceNow applications to easily share digital lifecycle data. Combined with the workflow capabilities of the Now Platform®, this breaks down data and process silos, powering integrated end-to-end workflows.
What about CMDB? Service Graph includes CMDB. It extends the notion of CMDB to include new data types that encompass the entire digital lifecycle of applications and services, from planning to design to application development and deployment, so the data it captures is broader and deeper than CMDB alone. Service Graph also provides additional design guidance, data governance and data reconciliation capability through Service Graph Connector program, helping to make it far easier to bring data into the CMDB. Within the broader Service Graph, the existing CMDB data becomes more valuable because it can be used to make decisions across planning, application development, deployment, business processes, and more. Therefore, CMDB remains a key component of Service Graph. ServiceNow will continue to invest resources in CMDB, and our customer’s CMDB investments will be preserved.
What are the outcomes customers can expect from Service Graph? Service Graph will enable outcomes in other ServiceNow products and deliver Increased relational value between ServiceNow applications. Some examples are:
In short, because Service Graph is the nexus point for all data collected from every stage of the software development lifecycle and because it is all following the Common Service Data Model framework and guidance, customers will be able to use ServiceNow to answer questions that tie together people, process, technology and costs in a service-oriented view. |
What is the Service Graph? Service Graph is the next-generation system of record for digital product and service. It is the digital data foundation for using ServiceNow’s platform and products.
Customer benefits of Service Graph Increase velocity – Create and manage digital products and services at speed your business needs Improve experience - Help IT teams deliver better services and unparalleled end-user experiences Reduce risk - Centrally manage risk and compliance without sacrificing speed and agility What is Service Graph Connector? ServiceNow Service Graph Connectors are integrations between a 3rd party tool and ServiceNow Service Graph that are fully validated, leverage the new reconciliation engine and are ServiceNow Common Service Data Model (CSDM) compliant. These connectors are part of the Service Graph Connector Program.
More details? Check out the K20 presentation around Service Graph K20 Service Graph introduction Service Graph Connector Documentation Frequently Asked Questions |
