Orlando Delta Exam Window

[Allen Andreas]

This article has been moved to: https://community.servicenow.com/community?id=community_article&sys_id=baf3a09edb9b945066f1d9d968961... -- where it's being updated for each ServiceNow Release. Thanks!

Hi all,

Just wanted to provide this information for those of you who may miss the email that was just sent out:

The Orlando release is here, so it’s time to get ready for your delta exams!

The Orlando delta exam window is from March 26, 2020 through June 24, 2020. Be sure to pass your exam(s) on or before June 24, 2020. Delta exams are only 10 questions or less - and you can take them on your own time - no testing center needed. Just login to Now Learning at https://nowlearning.servicenow.com/lxp when the delta window opens to get your exams done.

Orlando Release Notes:
https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/family-release-notes.htm...

Orlando New Features and Products:
https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/summary/rn-summary-new-f...

***My personal recommendation search link to use during exam [since it is open book and allowed] (ensure Versions on left is set to Orlando and Products is set to "Release Notes and Upgrades")***:
https://docs.servicenow.com/search?q=&facetreset=yes&labels=2&labels=9

Orlando Delta Exams Mainline List:

Sys Admin (6 questions and you have 1 hour to complete it): https://nowlearning.service-now.com/lxp?id=overview&sys_id=83bb8ddcdb9bcc10c2fde855ca961976&type=pat...

App Dev: https://nowlearning.service-now.com/lxp?id=overview&sys_id=554ab494db9bcc10c2fde855ca961956&type=pat...

Implementation Special - ITSM: https://nowlearning.service-now.com/lxp?id=overview&sys_id=f7be8d10dbdbcc10c2fde855ca9619b8&type=pat...

Need more information? Simply go to https://nowlearning.servicenow.com/lxp and click the magnifying glass and type: "Orlando Delta" and press enter. They'll show up 🙂

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Be advised that there is an examination "blackout" window that usually occurs every March and September as ServiceNow releases the new platform versions. If you have an exam scheduled during this blackout window, your exam will be automatically cancelled. It is my recommendation to NOT schedule any examinations during March or September...or at the very least wait until the blackout window is announced for that month, then schedule around it. Here's an example of the blackout statement for March 2020:

**ATTENTION: We are currently in the exam blackout period from March 11-March 26, 2020. During this time, our team is hard at work making the transition from the NY exam versions to the updated Orlando versions. **

Also keep in mind that there is talk of moving to a paid format for deltas in the future. Looks to be around the Paris release (so possibly this Fall), but I have heard that they are looking at charging a $100 annual maintenance fee (which I think is reasonable) and that allows for unlimited deltas (for as many certs as you have)

source: https://community.servicenow.com/community?id=community_question&sys_id=7ae33e6fdbfa0c10d58ea345ca96...

Thanks and please mark Helpful/Bookmark if needed!

[Inactive_Us1074]

What is the best documentation to review before taking this test?

[Allen Andreas]

Hi,

Great question!

The best documentation to review before taking this test would be the Orlando Release Notes. The entire delta exam is all about the changes that Orlando brings in. This could be brand new features or changes to existing features.

Orlando Release Notes:
https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/family-release-notes.htm...

Orlando New Features and Products:
https://docs.servicenow.com/bundle/orlando-release-notes/page/release-notes/summary/rn-summary-new-f...

Please mark reply as Helpful, if it was!

[G24]

"All of the questions are sourced from the release notes."

...based on the ServiceNow Certification FAQ "Mainline Exams and Delta Exams" page 11 under the heading "How do I take a Delta exam?".

[Allen Andreas]

Thanks Geoffrey for confirming!

🙂

[G24]

Oh, you already answered.  I didn't see that.  I failed to hit the "Show All Comments" button.  😕

[RichardSaunders]

Does anyone have a link to the exam? I can't seem to find it in on https://nowlearning.service-now.com/lxp

[Allen Andreas]

Hi,

I'll check again later, but I believe since they are just released today (3-26-20), they haven't posted them yet. I would suspect in just a few more hours they'll be available. Same as on Webassessor right now, no exams are showing for you to sign-up for.

[Allen Andreas]

Just to update, they are adding them it seems as the day goes on. There was only 5 "Orlando" specific catalog items within NowLearning earlier, I just checked again and it's up to about 12 or so.

[Allen Andreas]

I've updated my article with a link directly to the Sys Admin, CAD, and CIS-ITSM delta exams. If you don't see yours in my list, simply go to the NowLearning portal and search for "Orlando Delta".

Thanks all!

[jsnmllr1981]

I get an error stating I don't have access to the content

[Allen Andreas]

Hi,

Can you let us know a bit more information? As in, you've clicked the link for which item above? And it shows right then, the error? Or after you click enroll? Or what?

Thanks!

[jsnmllr1981]

I get the message that my cert is at risk I click fix this.  I then click the green arrow

and I get this

[jsnmllr1981]

Your link works fine

[Allen Andreas]

That is for the New York Delta, we're on Orlando.

Can you try and find the link to Orlando?

For example, for myself...I click my Sys Admin link above for the Orlando Delta, I then go to click Enroll and see this:

So my certification is still "Current" actually...and not At Risk. I think they're still updating everything, but it should change within 24 hours to "At Risk" and then...I'll be able to access the Orlando Delta for CSA.

[jsnmllr1981]

I got to it using your link.  Thanks

[Allen Andreas]

Ah, ok. I get what you're saying now. I guess you accidentally mislead us because you came to my article and started saying it wasn't working, hah.

Anyways, please mark the article as Helpful (up at the top main post), if it was.

Thanks!

[jsnmllr1981]

yeah, sorry about that

[Allen Andreas]

Np. Please mark Article as Helpful if it was.

Take care!

[akhila13]

How many attemps can we take and how much is the pass score

[Mark Roethof]

Hi there,

4 attempts max, after this you need to take the full exam again. Passing score is not mentioned, though guess is 80%.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Allen Andreas]

Hi,

The first 2 retakes are free.

Per documentation:

Exam Results and Retakes

After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. Further detailed results are not provided to the candidate. You are allowed up to three retakes for a Delta exam. Failing a Delta exam four times will require you to re-complete the required paired training content. There will be a 24- hour waiting period after each failed attempt to ensure you have the proper time to prepare.

https://www.servicenow.com.br/content/dam/servicenow-assets/public/en-us/doc-type/other-document/del...

[Jar]

I received the mail saying that I will need to do the delta exam for "ServiceNow Certified System Administrator". I've tried following the instructions in the mail but can't find how to enroll for the exam.

I tried the link you provided above but I just get the message that I don't have access to the contect.

Bit stuck on what I'm supposed to do

[Katie22]

Hi Allen,

I still see Current next to all my certs instead of 'At Risk'.  Is there a delay with updating accounts?

[Allen Andreas]

Hi Katie,

Can you give us a bit more information? Did you recently get your certs (within the last 6 months)? When you login to Webassessor and click "My Certifications":

What does your status say there?

Thanks!

[Katie22]

Hi Allen,

No, I've had them for awhile.  I took the New York Delta on 20 September last year, so that is the completion date. 

[Katie22]

Hi Allen,

No, I've had them for awhile.  I took the New York Delta on 20 September last year, so that is the completion date. 

[Allen Andreas]

Hi Katie,

Interesting!

I know for me, that day they came out there was definitely a delay because mine said "Current" pretty much most of the day. They also had quietly changed the availability to March 27th, instead of the 26th, so they may be a bit behind. I would give it a few days and then check again.

I recall for the last set of Deltas (when they moved to NowLearning), some weren't able to take the delta for a week or two and were upset and trying to ask for extended time (meaning they wanted the full 90 days from when they could take it and not 90 days from when ServiceNow "said" they could -- fyi -- that didn't work...haha).

If after a week it's still showing as Current, I'd email training@servicenow.com for more information (although it's been rumored they aren't giving a quick response...)

Keep us posted here!

[saichaitanya]

I dont have "At Risk" status to my exams. Currently they are showing as current. I completed my CIS CSM exam on Jan 11 2020. I completed my CSA NY delta at Nov 29 2019. Both are showing as "Current". what shoudl I do now?

[Allen Andreas]

Hi,

If they're still showing as "Current" by the end of the week, I'd recommend emailing ServiceNow Training at: training@servicenow.com for assistance.

[saichaitanya]

Thanks @Allen

[saichaitanya]

Still, it shows same. I sent around 5 emails to them and even raised a case in nowlearning. No one responded yet

[pawan k singh]

4 attempts you can try. I saw it while enrolling.

[Allen Andreas]

Hi,

Thank you. Yeah, this was covered in my response above which was taken directly from the blueprint. I posted that a month ago.

[Allen Andreas]

Hi,

It's been a few weeks since you've posted this and I just wanted to check-in and see if they got back to you now? Were you able to take the Delta exam and all is well?

Thanks!

[Sai Siva Chaita]

Yes, I got response from them 15 days back. I completed them. Thanks for concern. 🙂

[Kayla Keefer]

@Allen A  Thanks I actually figured out what I did wrong this is my first delta but I will know what to do next time I had the notes open but I didn't have the filter on. 

[Allen Andreas]

Awesome!

If my article helped, please mark it as Helpful, above.

Also, if this was reference from another post somewhere, please mark that reply as Helpful as well.

Take care and best of luck!

[Kayla Keefer]

@Allen A I passed! thank you again.

[Allen Andreas]

Great work!

Don't forget to mark the article above as Helpful.

Take care!

[Ajith Kumar V O]

Thanks @Allen A .   The Orlando Delta link for CSA and ITSM were very useful.  I could pass both the Exam easily after going through this link.  Once again Thanks for your support.

[Nitin64]

@Allen A , My ServiceNow Administrator Certification (done on New York release) is now being shown as "Expired" in ServiceNow Partner portal and I dont know why since its not lapsed the 90 day period meant to clear Orlando delta..  

AFAIK, effective March 26, 2020, ServiceNow announced that Orlando on demand courseware and certifications are LIVE and mainline exams , delta exams have been released on March 26, 2020. So there are 90 days since 26th March (release date of Orlando delta exam) for completing the delta but why does my certification already show as expired in 70 days (as on today) ?  

Any idea of what could be the case ?

I have written and logged  case to Certification but yet to hear back from them.  

Thanks, Nitin

[Kunal Patel]

Hi! I just passed my CSA exam on 06/06/2020. I cannot seem to take my Orlando delta exam though. I'm not "at risk". Searching around on the community and online, I'm seeing a lot of people had this issue but I can't find any resolutions. Please help.

I thought when I had signed up for the exam that I had taken a New York test, but now I'm finding that I never had any documentation or e-mail specifying that the exam I took was New York or Orlando. Any way I can tell? That's the only thing I can think of for not being able to take the Orlando delta right now. Orlando has been out for a few months and I did find it a bit strange to potentially take a NY exam instead of Orlando but if I actually took the Orlando, that would explain quite a bit!

Thoughts anyone?

[Allen Andreas]

Hi,

Since you took your certification exam after the blackout date (which was back in March) and that was when ServiceNow changed the certification exams to the latest version (Orlando), there is no delta for you to take.

So you're good to go until about September when Paris version comes out!

Please mark reply as Helpful, if so. Thanks!

[Kunal Patel]

Hi Allen,
Thank you so much for getting back to me about this and clearing up the confusion. Glad I'm all set! Take care!

-Kunal

[Nitin64]

Successfully completed Orlando DELTA Exam yesterday. If you are hands-on with the latest release, its going to be quite easy & superfast. For the exam mainline/delta questions, drop me an email to nitbabar@gmail.com

Before passing, faced a STRANGE issue - My ServiceNow Administrator Certification 20843102 (New York release) was being shown as "Expired" in ServiceNow Partner portal even before June 5th 2020 !!

As Delta exams released on March 26, 2020, 90 days are provided for completing delta exam, so end date is 24th June but my certification already expired and it did not allow me to enroll for Delta in Now Learning.

I pursued this issue with ServiceNow support and lodged a case - They took 4 days to revert back but with a good one - The issue was duly addressed and my certification was restored back to active state (in Now learning and Partner portal profile section), I could enroll for Delta exam and completed the delta exam this morning.

Goes to show that a glitch can impact and block you for days, so please ensure that you regularly check your hard earned ServiceNow certification status and finish delta exam much before the end date.

#ServiceNow #Certification

[Allen Andreas]

Hi,

Glad you got that issue resolved and was able to take the Delta. Congrats on passing.

If this article helped you, please be sure to mark it as Helpful.

Take care!

[Duc Huy BUI]

I have the same issue.

[Duc Huy BUI]

Hi, my nowlearning does not match webassessor mail correctly. I cannot take the delta exam, because nowlearning does not show it as "at risk" (webassessor does it though).

Anyone got an idea how to solve this issue?

[Allen Andreas]

Hi,

Sorry that you're having some issue with your certification not showing up correctly.

So you're saying that webassessor shows your certification "At Risk", but when you use the same account on your NowLearning, it does not? Does it show it at all? Or you just don't see it as At Risk?

In your NowLearning account, do you have your webassessor email linked to it?

[Allen Andreas]

Just wanted to bump this one last time before the Delta deadline.

If you are a certified professional:

The Orlando delta exam window is from March 26, 2020 through June 24, 2020. Be sure to pass your exam(s) on or before June 24, 2020.

Please complete your Delta (if applicable) before June 24th (just a few days away) or you will lose your certification.

Mark article above as Helpful, if so. Thanks!