Send SMS with Twilio, Notify and Flow Designer

The example I have considered - To send out an SMS to the caller when an incident with priority 1 is updated.

This article involves sending an SMS with the help of Twilio, Notify and Flow designer.

Step 1: Activate the plugin Notify

Step 2: Configure Twilio with Notify

We would need a twilio account to configure with notify. Once you signup for a trial version, you would be provided with application SID and authentication token. This is visible in dashboard once you create a project on twilio. Ex. screenshot mentioned

• Now on ServiceNow, go to section Notify → Administration → Twilio Configuration.

Step 3: Flow Designer

Here I have used a flow designer to create a trigger when the incident is created with priority 1.
To create a flow
-Go to Flow Designer → Designer
Trigger

• Incident Updated

Actions

• Send SMS through notify
• Log

Ex. of Flow

Send SMS through notify is a custom action which has the code to send SMS to a mobile number provided.
In this action we have added the following code in script -

(function execute(inputs, outputs) {
   var notify = new sn_notify.NotifyScoped();
   var from = '<from>';
   var to = inputs["to"];
   new notify.sendSMS(from, to, "Incident with Number " + inputs["incident"]["number"] + "- " + inputs["incident"]["short_description"]);
})(inputs, outputs);

• Ex. of Flow action

Step 4: Test
This can be tested from the test button on the Flow

This is a very basic example of how to use twilio with ServiceNow.
PS - To use Notify in a scoped application use - sn_notify.NotifyScoped(), else SNC.Notify() would work

Hope it helps!