[Tutorial] Notifications: all you need to know to make the best out of them. By Luke Kasper, Principal Security Consultant, ServiceNow

Eric Feron · ‎06-19-2019

In this new episode of the "Lower your risk profile" series for new and recent users of the Security Incident Response application, Luke Kasper once again shares his expertise to make your life easy and your business successful.

Notifications are a critical tool to communicate effectively and efficiently when the need arises and make sure that Security incidents are treated appropriately to keep the organization safe.

In 15 minutes, learn all you need to know to make the best out of the Notifications feature.

Luke Kasper, Principal Security Consultant, ServiceNow

00:01 Introductions

1:06 Maturity journeys (refreshers)

1:50 New customer journey to maturity level 1

2:49 Notifications: why and what

3:40 Guidelines and recommended practices

7:00 Demo

13:30 Take-away

14:15 What to do now

More information here.

This episode is a new addition to the "technical track" of the "new customer journey":

The slides are available in PDF format below.

View the complete new customer journey here.

Make sure you subscribe to this article to receive updates and alerts on future episodes.

Luke Kasper · ‎06-21-2019

Thanks for having me Eric! I'd be happy to answer any questions or have further discussions on the topic here.

Also, here's a link to the whitepaper detailing how to set up the Email Client for Security Operations that I mentioned in the video: Email client whitepaper