ITSM Value Realization Webinars - Calendar

[Alex Appiani]

Prepare for Smarter ITSM: AIs' Making a Debut at the Service Desk

Artificial intelligence for everyday work
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Theme: New Release

Why attend: Join panel discussion with experts to talk about Agent Intelligence coming in Kingston Release. Learn More  

Who should attend: Executives, Process Owners, Organizational Change Managers, Thought leaders

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ON-DEMAND WEBINARS

New Release		Getting Started		Best Practices
Learn about new features/products		Quickly get up and running with applications and processes		Process, Configuration, and Troubleshooting Advice
•Change Advisory Board Workbench • ITSM Core Features and Proven Practices in Jakarta •Continual Service Improvement to Benchmarks, Surveys, and Assessments in Jakarta •Service Level Management in the Jakarta Release •Service Catalog: Jakarta Features and Use Cases		•Service Catalog: How to quickly realize value •Incident Management: How to quickly realize value •Change Management: How to get up and running quickly •Problem Management: How to get up and running quickly •Implementation for Express		•Workshop: Change Advisory Board (CAB) Workbench •Making Admin Life Better with Service Catalog •Leverage the Power of Workflow Engine for Service Catalog •End-Of-Life Upgrades

[ewanh]

Excited to see these get populated over time.   I would love to see a guide on how to transition from a email based "ticketing" system organization to an ITIL oriented organization that uses incident, problem, change, CMDB, Assets, and Service Catalog.   Providing people with a tested order of rollout would be useful for many orgs.

[musabameen]

Would there be registration for the ITSM applications webinars?

Would a notification be sent when the link for the webinar is available?

[Alex Appiani]

Hi Musab,

we're still defining the format of the webinars. We will share more details as soon as they become available.

Regards,

Alex

[Alex Appiani]

When a webinar is active, the webinar link will take you to a page where you will find more information about the webinar itself and the speakers. From there, you can register ahead of time, and the system will send you a confirmation with a calendar reminder.

Regards,

Alex

[Karen2]

Hi,

The registration link for the July 12 link doesn't seem to be working. When I click on it, it brings up an image that says "register" but does not link to the registration page. Also, is this webinar "live?" It doesn't indicate whether it is "live" or "recorded" as the others do.

Karen Cangialosi

Info Dev Operations and Change Leader

ServiceNow | The Enterprise Cloud Company

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